Senior Technical Manager (TC Next)

BESI SINGAPORE PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading semiconductor company is seeking a professional to manage the technical support team in Asia. The ideal candidate will have extensive experience in technical support, team management, and customer relations. Responsibilities include providing technical guidance, ensuring project milestones are met, and facilitating communication between teams and clients. Strong problem-solving skills and a technical background are essential for success in this role, which is crucial for improving client products in a multicultural environment.

Qualifications

• Minimum 8 years experience in a technical support environment.
• Over 5 years in product support and handling customers.
• Minimum 3 years of team management experience in a multicultural setup.

Responsibilities

• Manage extended team in Asia for TC.
• Provide technical and managerial direction from design to implementation.
• Achieve set milestones and manage customer communications.

Skills

Excellent communication skills

Ability to build trustworthy relationships

Understanding of factory automation

Knowledge of precision mechanics

IT knowledge (Office, E-Mail)

Education

BSc / MSc Engineering Science

Job description

Job Description

Manages the extended Team in Asia for TC

• Applies significant knowledge of the industry trends to improve our clients’ products
• Provides technical and managerial direction from design to implementation
• Recognizes easily system and process deficiencies and looks for the right solution
• Responsible for the swift, precise and Besi compliant execution of customer requests with his local team, limited resources and is budget responsible
• Manage, train and coach local team to achieve best results
• Strong Synchronization with the back office in Europe, PM, TO and Project Management have to be well informed
• Responsible together with Sales for the communication to the customer
• Responsible to achieve set milestones
• Review requests and features from customer together with CPM and make proposals to the PM TC
• Support Customer projects /evaluation /demo arrangement and successful completion together with CPM
• Gather competitor info and distribute within the product line
• Participation in Customer Engineering and commercial meeting, follow up on actions
• Prepares answers for proposing relevant solutions
• Responsible that projects are as safe as possible from risks internal and external
• Being an ambassador for Besi
• Is driving and giving input to the lifecycle management of its product
• Knowledge of the implications of fab technologies into new packages to form and feed this into project teams
• Liaise with Semi society, academy through Seminar. Identify new materials, processes that have potential to enhance value
• Involved in new package/silicon/product brainstorming and interface with the IP generation group

Requirements

Education

• Technical Background (BSc / MSc Engineering Science)

Work experience

• Min. 8 years within a technical support environment
• Preferable > 5 years in the product support and in handling customers or branch offices
• Min. 3 Years of Team management experience with multicultural setup

Expertise and methodology

• Knowledge of processes with a high number of interfaced factors of influence
• Excellent communication skills to transfer messages from and towards the customer
• Understanding for precision mechanics and for complex systems
• Understanding of factory automation and SW feature needs
• IT knowledge (Office, E-Mail)
• Good verbal and written English
• Ability to quickly build trustworthy relationships and networks with customers and thinking beyond the standard processes, in order to come up with innovative approaches

Other requirement criteria

• English on proficiency level / Interested in multicultural management
• No personal conflict of interest in the Semicon Industry of Asia
• Six sigma education
• Can do and hands on attitude
• Knowledge, experience and practice on ESG initiatives is an added advantage