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A leading consulting firm in Singapore is seeking an experienced Systems Engineer for senior-level escalation support across systems, cloud, and security domains. The role involves resolving complex incidents, coaching engineers, and implementing automation solutions. The ideal candidate has 5–10 years of experience, strong technical skills in VMware, cloud technologies, and a degree in IT. Preferred certifications include VMware VCP and Azure/AWS Associate. Competitive compensation is offered with a focus on operational excellence.
You will provide senior-level (L3/4) escalation support across systems, cloud, and security domains while driving automation and operational excellence. This role blends troubleshooting, systems operations, and automation across enterprise platforms.
Resolve complex L3/4 incidents across systems, virtualisation, cloud and security.
Work with automation teams to optimise effort and implement automation solutions.
Perform root-cause analysis and lead technical escalations.
Coach L1–L3 engineers and ensure high-quality operational execution.
Support cross-domain operations (VMware, cloud, backups, identity tools).
VMware suite (vSphere, Horizon), Veeam
Cloud: AWS / Azure (admin/architect-level exposure)
Automation: Ansible, GitLab CI/CD
Security/Monitoring: Splunk, CyberArk, Opswat
Strong troubleshooting and multi-domain systems engineering
Diploma/Degree in IT or equivalent.
Certifications preferred: VMware VCP, Azure/AWS Associate/Architect, Veeam VMCE, Ansible automation.
5–10 years experience in systems engineering with escalation responsibilities.