Senior Supervisor

SEPHORA SINGAPORE PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading beauty retail company in Singapore is seeking an experienced candidate for a management role. The position involves monitoring store performance, leading and coaching team members, and ensuring high standards of customer service. Ideal applicants have at least 3 years of experience and a relevant diploma. Attractive remuneration and a dynamic work environment are offered.

Benefits

Fun & Dynamic work environment

Culture of learning and development

Attractive remuneration package

Qualifications

• At least 3 years of working experience in the related field is required.
• Candidate must possess a relevant diploma or higher qualification.

Responsibilities

• Monitor and analyze performance data to drive commercial success.
• Lead team to meet or exceed customer expectations.
• Coach and motivate individuals to maximize performance.
• Ensure the execution of established merchandising standards.
• Manage merchandise delivery and maintain organized stockrooms.
• Be a role model for customer service.

Skills

customer service

communication

good leadership

Education

Diploma/Advanced/Higher/Graduate Diploma in any field

Job description

Job Highlights

• Fun & Dynamic work environment
• Culture of learning and development
• Attractive remuneration package

Job Description

RESPONSIBILITIES AND DUTIES

Store performance and monitoring

• Monitor and analyse performance data and make any necessary adjustments to drive commercial success within assigned store area
• Allocate resources and organize processes within assigned area to drive efficiency and productivity in a variety of situations
• Share best practices to drive the overall store team performance

Self/team management: People development

• Lead team to meet or exceed customer expectations at all times
• Use advanced Category expertise to drive sales and customer loyalty in assigned area

Self/team management: Training

• Coach and motivate individuals within assigned area to maximize their performance
• Support the recruitment, on boarding and training of store team members
• Guide and train all team members within assigned area on Foundational and Seasonal Brand and product knowledge

Store management – Merchandising

• Coordinate team members to consistently execute and maintain established Visual Merchandising and In-Store Communication standards in assigned area

Store management – Operations

• Manage merchandise delivery processing on the same day it arrives
• Keep an organized stockroom and direct sales floor replenishment to ensure assigned areas and/or the entire store’s complete product offer is immediately available and easily accessible to customers in a consistent basis
• Execute all applicable loss prevention procedures
• Maintain a safe and productive shopping and working environment

Customer Service

• Be a role model for customer service and meeting or exceeding customers’ expectations
• Supervise and coordinate the team to ensure all customers receive an optimal service level at all times

Any other duties which may assign to you from time to time

Requirements

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in any field.
• At least 3 Year(s) of working experience in the related field is required for this position.
• Required Skill(s): customer service, communication, good leadership
• Preferably Executive specialized in Sales - Retail/General or equivalent.