Senior Strategic Project Manager, Web3

OKX; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading cryptocurrency exchange is seeking a Web3 Project Manager to drive strategic initiatives within the CEO office. The ideal candidate will leverage their Web3 expertise to conduct market research, analyze user feedback, and improve operational efficiency. This role offers an opportunity to influence high-impact projects in a rapidly evolving environment.

Benefits

Wellness and meal allowances

Comprehensive healthcare schemes

Team building programs

Qualifications

• Deeply Web3-native with experience in wallets and DEXs.
• Proven track record in product management or strategy within Web3.
• Exceptional problem-solving and analytical skills.

Responsibilities

• Collect and analyze user feedback to identify product pain points.
• Design and manage programs that enhance technical reliability.
• Collaborate with teams to drive user acquisition and engagement.

Skills

Project management

User feedback analysis

Web3 product knowledge

Stakeholder management

Analytical skills

Education

Bachelor’s degree in Business, Engineering, or Computer Science

Job description

OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.

Who We Are

At OKX, we believe our future is reshaped with technology. Founded in 2017, OKX is one of the world’s leading cryptocurrency spot and derivatives exchanges. OKX innovatively adopted blockchain technology to reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 20 million users in over 180 regions globally, OKX strives to provide an engaging platform that empowers every individual to explore the world of crypto. In addition to its world-class DeFi exchange, OKX serves its users with OKX Insights, a research arm that is at the cutting edge of the latest trends in the cryptocurrency industry. With its extensive range of crypto products and services, and unwavering commitment to innovation, OKX vision is a world of financial access backed by blockchain and the power of decentralized finance.

We invest in our people as much as we invest in technology. We are united by our engaging culture, here we win as a team, embrace changes, and do the right thing. We are committed to creating a friendly, rewarding and diverse environment for OKers. It doesn’t matter where you come from, here everyone feels valued, respected and has the same opportunities to develop and thrive — we want to bring out the best in you.

Join our dynamic team as the CEO office Project Manager and drive the company's strategic vision to new heights. Your contributions will directly impact our growth and success in a rapidly evolving market.

About The Opportunity

The Project Manager (Web3) in the Global CEO Office will play a pivotal role in driving OKX’s top-priority Web3 initiatives. This position requires a Web3-native strategic thinker who deeply understands the crypto ecosystem — from wallets and DEXs to on-chain products and user behaviors — and can translate this knowledge into actionable strategies that enhance product growth, tech stability, and operational efficiency.

You will partner directly with leadership to shape, execute, and optimize cross-functional Web3 projects, bridging insights across product, engineering, and business teams. The ideal candidate has hands‑on experience using leading Web3 products, a strong grasp of market dynamics and ecosystem trends, and the ability to identify growth opportunities through a product and user‑centric lens.

What You’ll Be Doing

User and Product Insights

• Collect and analyze user feedback from multiple sources — including Twitter, Telegram, Discord, Reddit, and other community channels — to identify product pain points and unmet needs
• Synthesize community sentiment, quantitative data, and product analytics into actionable recommendations for product and growth teams
• Build feedback loops between users, community managers, and internal teams to ensure continuous improvement

Program Development and Execution

• Design and manage programs that enhance technical reliability, scalability, and ecosystem expansion
• Continuously measure program performance using clear KPIs (adoption rate, user retention, activation, TVL growth, etc.)
• Identify bottlenecks and drive continuous improvements aligned with strategic business objectives

Growth and Product Expansion Initiatives

• Collaborate with product, marketing, and BD teams to define and execute strategies that drive user acquisition, retention, and engagement
• Translate data‑driven insights and community feedback into clear growth experiments and iterative improvements
• Leverage your Web3‑native perspective to identify emerging opportunities and growth loops across the on‑chain ecosystem

Web3 Market and Ecosystem Research

• Stay ahead of emerging Web3 trends, narratives, protocols, and ecosystem shifts (e.g., L2, DeFi, Wallet, DEX, Restaking, RWAs, etc.)
• Analyze market and user data to identify opportunities, competitive gaps, and product differentiation levers.
• Evaluate on‑chain data, community sentiment, and growth loops across comparable products

Stakeholder Management

• Act as the connective bridge between the CEO Office and various internal teams (Product, Eng, BD, Marketing)
• Communicate project milestones, risks, and outcomes clearly to senior leadership
• Drive alignment and accountability through structured updates and transparent reporting

Competitive and Ecosystem Analysis

• Research competing Web3 products (wallets, DEXs, infra protocols) to benchmark performance and identify innovation gaps
• Deliver actionable insights to inform product positioning, feature roadmap, and user acquisition strategies

Tech Stability and Operational Efficiency

• Partner with engineering and operations to improve system reliability, uptime, and scalability across key Web3 components
• Identify process inefficiencies and drive solutions to optimize workflows, monitoring systems, and execution speed
• Support the adoption of cutting‑edge tools and frameworks that strengthen product performance and stability

What We Look For In You

Bachelor’s degree in Business, Engineering, Computer Science, or a related field; Industry experience candidate preferred

Deeply Web3‑native: daily user of multiple wallets, DEXs, and on‑chain tools

Previous experience in Product Management, Growth, or Strategy within a Web3 company

Strong understanding of on‑chain user behavior, token incentives, and product lifecycle

Comfortable working in a fast‑paced, ambiguous, and decentralized environment

Proven track record of managing large‑scale, high‑impact projects with multiple stakeholders

Strong understanding of technical operations, with experience driving tech stability and operational efficiency initiatives

Exceptional problem‑solving, analytical, and strategic thinking skills

Excellent communication and interpersonal skills, with the ability to influence and collaborate at all organizational levels

PMP, PRINCE2, or similar project management certification is a plus

• L&D programs and education subsidy for employees’ growth and development

Benefits

• Various team building programs and company events
• Wellness and meal allowances
• Comprehensive healthcare schemes for employees and dependants
• More that we love to tell you along the process!