Senior/Staff Software Engineer- Customer Genius

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A technology recruitment agency in Singapore seeks a developer for support products, focusing on chat bots and customer systems. The ideal candidate has a Bachelor's degree and solid experience in microservices/API development, Java, and distributed architectures. The role involves design, development, and collaboration across teams to enhance customer support technology.

Qualifications

• Minimum Bachelor's degree in a relevant field.
• Solid experience in Microservices and API development.
• Knowledge of multi-threading and distributed architecture.
• Solid experience with relational databases.
• Comfortable with cloud-based Linux environments.
• Experience in automated testing and continuous integration.

Responsibilities

• Design and develop cutting-edge chat bots and support-related products.
• Work closely with product, design, and marketing teams.
• Build high availability and high performance distributed services.
• Improve technology best practices and conduct code reviews.
• Develop the next generation Customer Support System.

Skills

Microservices

API development

Java

SpringBoot

SpringCloud

Multi-threading

Distributed architecture

Kafka

Relational databases

Automated testing

Continuous integration

Cloud-based Linux

Education

Bachelor's degree in Science / Technology / Engineering / Mathematics

Job description

About the Team

The Platform Service team is responsible for building products and tools for the growth of the global business, helping more users around the world embrace encrypted assets, as well as to help support the platform business to achieve rapid growth in more regions. The incumbent would be part of our Support product team to help build, scale and create next level support products such as chat bots and related products essential to a Customer Genius center.

Responsibilities

• Design and Development of cutting-edge chat bot and support related products on the exchange platform
• Work closely with Product, Design and Marketing teams to drive rapid innovation in cross-functional teams
• Build high availability high performance distributed service.
• Improve technology best practices and code reviews for peers.
• Build company’s own next generation Customer Support System to support customers over telephony, chat, email, messaging, social channels, communities. The Customer Support System includes operation ticket management, instant messaging, chatbot, help centers and customer data analysis etc.

Requirements

• Min. Bachelors in Science / Technology / Engineering / Mathematics
• Experience in Microservices/ API development with Java / SpringBoot / SpringCloud.
• Knowledgeable in multi-threading and distributed architecture. Understanding of mainstream messaging frameworks including Kafka, etc.
• Solid experience with relational databases
• Comfortable with cloud-based Linux environment
• Experience in practicing automated testing and continuous integration

CEI Reg No: R1104662

EA Licence No: 99C4599

EA Personnel: Celine Tan Si Ling

Note that only shortlisted candidates will be notified