Senior Software Developer(MS D365 & CRM)

DA SOFTWARE PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A technology company in Singapore seeks an experienced professional for L2/L3 support in D365 and MS CRM platforms. The role includes diagnosing application issues, collaborating with users, and implementing configuration changes. Candidates should have strong experience in Microsoft Dynamics and Power Platform tools. Competitive salary and benefits offered.

Qualifications

• 6-8 years of hands-on experience with Microsoft Dynamics 365 CE / CRM.
• Strong understanding of CRM modules such as Sales, Customer Service, and Marketing.
• Experience with Power Platform tools including Power BI is a plus.

Responsibilities

• Provide L2/L3 support for incidents and service requests in D365.
• Analyse application issues and resolve performance bottlenecks.
• Collaborate with business users to gather enhancement requirements.

Skills

Microsoft Dynamics 365 CE / CRM Online / On-Premise

CRM modules (Sales, Customer Service, Marketing)

Customization & Configuration in D365

JavaScript

C#

.NET

Power Automate

Power Apps

Plugins

Workflows

Custom Entities

Business Rules

Data Migration

Data Management

Azure services

Power BI

Tools

Microsoft Dynamics 365 CE

Power Platform

Power BI

Azure services

Job description

Key Responsibilities:

• Provide L2/L3 support for incidents and service requests in D365 and MS CRM platforms.
• Analyse, diagnose, and resolve application issues, performance bottlenecks, and integration errors.
• Collaborate with business users to gather enhancement requirements and convert them into technical solutions.
• Implement configuration changes, custom workflows, plugins, and custom reports using Power Platform tools.
• Perform code reviews, unit testing, and coordinate UAT with business teams.
• Manage release deployments across environments (Dev, QA, Prod) following change control processes.
• Monitor system performance and proactively identify areas of improvement.
• Liaise with Microsoft support for complex issues or product bugs.
• Maintain and update technical and functional documentation.
• Stay current on Microsoft updates, patches, and roadmap to ensure platform compatibility.

Required Skills & Experience:

• 6-8 years of hands-on experience with Microsoft Dynamics 365 CE / CRM Online / On-Premise.
• Strong understanding of CRM modules such as Sales, Customer Service, and Marketing.
• Strong understanding on the Custom Portal, Power Pages, Logic Apps, Azure Functions, Batch Jobs, APIs and Third Party Integrations using Power Platform.
• Proficiency in:
  • Customization & Configuration in D365
  • JavaScript, C#, .NET, Power Automate, and Power Apps
  • Plugins, Workflows, Custom Entities, Business Rules
  • Data Migration and Data Management
• Experience with Power Platform tools including Power BI is a plus.
• Familiarity with Azure services (e.g., Logic Apps, Azure Functions) is an advantage.
• Experience working in Agile or ITIL-based support environments.