Senior Software Developer(MS D365 & CRM)

DA SOFTWARE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading software solutions company in Singapore seeks an experienced support specialist to provide L2/L3 support for D365 and MS CRM platforms. The ideal candidate will have 6-8 years of experience, strong skills in Microsoft Dynamics, and familiarity with Power Platform tools. This role involves collaborating with business users to enhance solutions and resolve application issues through proactive monitoring and configuration changes.

Qualifications

• 6-8 years of hands-on experience with Microsoft Dynamics 365 CE / CRM.
• Experience with customization & configuration in D365.
• Strong understanding of third party integrations using Power Platform.

Responsibilities

• Provide L2/L3 support for incidents in D365 and MS CRM.
• Analyse and resolve application issues and performance bottlenecks.
• Collaborate with users to gather enhancement requirements.

Skills

Microsoft Dynamics 365 CE

CRM modules (Sales, Customer Service, Marketing)

JavaScript

C#

.NET

Power Automate

Power Apps

Data Migration

Agile

Tools

Power BI

Azure Functions

Logic Apps

Job description

Key Responsibilities:

• Provide L2/L3 support for incidents and service requests in D365 and MS CRM platforms.
• Analyse, diagnose, and resolve application issues, performance bottlenecks, and integration errors.
• Collaborate with business users to gather enhancement requirements and convert them into technical solutions.
• Implement configuration changes, custom workflows, plugins, and custom reports using Power Platform tools.
• Perform code reviews, unit testing, and coordinate UAT with business teams.
• Manage release deployments across environments (Dev, QA, Prod) following change control processes.
• Monitor system performance and proactively identify areas of improvement.
• Liaise with Microsoft support for complex issues or product bugs.
• Maintain and update technical and functional documentation.
• Stay current on Microsoft updates, patches, and roadmap to ensure platform compatibility.

Required Skills & Experience:

• 6-8 years of hands-on experience with Microsoft Dynamics 365 CE / CRM Online / On-Premise.
• Strong understanding of CRM modules such as Sales, Customer Service, and Marketing.
• Strong understanding on the Custom Portal, Power Pages, Logic Apps, Azure Functions, Batch Jobs, APIs and Third Party Integrations using Power Platform.
• Proficiency in:
  • Customization & Configuration in D365
  • JavaScript, C#, .NET, Power Automate, and Power Apps
  • Plugins, Workflows, Custom Entities, Business Rules
  • Data Migration and Data Management
• Experience with Power Platform tools including Power BI is a plus.
• Familiarity with Azure services (e.g., Logic Apps, Azure Functions) is an advantage.
• Experience working in Agile or ITIL-based support environments.