Senior Software Developer

AVIATEK SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading solutions provider in Singapore is looking for a skilled professional to provide L2/L3 support for Microsoft Dynamics 365 and MS CRM platforms. The role involves diagnosing application issues, managing release deployments, and collaborating with business users to implement solutions. Ideal candidates will have 6-8 years of hands-on experience and strong knowledge of CRM modules. Familiarity with Agile environments is an advantage.

Qualifications

• 6-8 years of hands-on experience with Microsoft Dynamics 365 CE / CRM Online / On-Premise.
• Strong understanding of CRM modules such as Sales, Customer Service, and Marketing.
• Familiarity with Agile or ITIL-based support environments.

Responsibilities

• Provide L2/L3 support for incidents and service requests in D365 and MS CRM platforms.
• Analyse, diagnose, and resolve application issues and integration errors.
• Manage release deployments across environments following change control processes.

Skills

L2/L3 support

Application issue resolution

Collaboration with business users

Configuration changes

Customization in D365

JavaScript

C#

.NET

Power Automate

Power Apps

Tools

Microsoft Dynamics 365 CE

Power Platform

Power BI

Azure services

Job description

Key Responsibilities:

• Provide L2/L3 support for incidents and service requests in D365 and MS CRM platforms.
• Analyse, diagnose, and resolve application issues, performance bottlenecks, and integration errors.
• Collaborate with business users to gather enhancement requirements and convert them into technical solutions.
• Implement configuration changes, custom workflows, plugins, and custom reports using Power Platform tools.
• Perform code reviews, unit testing, and coordinate UAT with business teams.
• Manage release deployments across environments (Dev, QA, Prod) following change control processes.
• Monitor system performance and proactively identify areas of improvement.
• Liaise with Microsoft support for complex issues or product bugs.
• Maintain and update technical and functional documentation.
• Stay current on Microsoft updates, patches, and roadmap to ensure platform compatibility.

Required Skills & Experience:

• 6-8 years of hands-on experience with Microsoft Dynamics 365 CE / CRM Online / On-Premise.
• Strong understanding of CRM modules such as Sales, Customer Service, and Marketing.
• Strong understanding on the Custom Portal, Power Pages, Logic Apps, Azure Functions, Batch Jobs, APIs and Third Party Integrations using Power Platform.
• Proficiency in:
  • Customization & Configuration in D365
  • JavaScript, C#, .NET, Power Automate, and Power Apps
  • Plugins, Workflows, Custom Entities, Business Rules
  • Data Migration and Data Management
• Experience with Power Platform tools including Power BI is a plus.
• Familiarity with Azure services (e.g., Logic Apps, Azure Functions) is an advantage.
• Experience working in Agile or ITIL-based support environments.