Senior Software Developer

ACHIEVE TALENTS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology recruitment firm in Singapore is seeking an experienced technical support specialist to provide L2/L3 support for Microsoft Dynamics 365 and CRM platforms. You will resolve application issues and performance bottlenecks, collaborate with users for enhancements, and implement solutions using Power Platform tools. Candidates should have extensive experience in CRM systems and familiarity with Agile methodologies.

Qualifications

• 6-8 years of hands-on experience with Microsoft Dynamics 365 CE / CRM Online / On-Premise.
• Strong understanding of CRM modules such as Sales, Customer Service, and Marketing.
• Strong understanding of Custom Portal, Power Pages, Logic Apps, and Third-Party Integrations.

Responsibilities

• Provide L2/L3 support for incidents and service requests in D365 and MS CRM platforms.
• Analyse, diagnose, and resolve application issues and performance bottlenecks.
• Implement configuration changes, custom workflows, plugins, and custom reports.

Skills

Microsoft Dynamics 365 CE / CRM Online / On-Premise

Customization & Configuration in D365

JavaScript

C#

.NET

Power Automate

Power Apps

Plugins

Workflows

Data Migration

Data Management

Agile

ITIL-based support environments

Power Platform

Tools

Power BI

Azure Functions

Logic Apps

Job description

Key Responsibilities:

• Provide L2/L3 support for incidents and service requests in D365 and MS CRM platforms.
• Analyse, diagnose, and resolve application issues, performance bottlenecks, and integration errors.
• Collaborate with business users to gather enhancement requirements and convert them into technical solutions.
• Implement configuration changes, custom workflows, plugins, and custom reports using Power Platform tools.
• Perform code reviews, unit testing, and coordinate UAT with business teams.
• Manage release deployments across environments (Dev, QA, Prod) following change control processes.
• Monitor system performance and proactively identify areas of improvement.
• Liaise with Microsoft support for complex issues or product bugs.
• Maintain and update technical and functional documentation.
• Stay current on Microsoft updates, patches, and roadmap to ensure platform compatibility.

Required Skills & Experience:

• 6-8 years of hands-on experience with Microsoft Dynamics 365 CE / CRM Online / On-Premise.
• Strong understanding of CRM modules such as Sales, Customer Service, and Marketing.
• Strong understanding on the Custom Portal, Power Pages, Logic Apps, Azure Functions, Batch Jobs, APIs and Third-Party Integrations using Power Platform.
• Proficiency in:

1. Customization & Configuration in D365

2. JavaScript, C#, .NET, Power Automate, and Power Apps

3. Plugins, Workflows, Custom Entities, Business Rules

4. Data Migration and Data Management

• Experience with Power Platform tools including Power BI is a plus.
• Familiarity with Azure services (e.g., Logic Apps, Azure Functions) is an advantage.
• Experience working in Agile or ITIL-based support environments.