Senior Social Worker

SHINE CHILDREN AND YOUTH SERVICES; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

SHINE CHILDREN AND YOUTH SERVICES in Singapore seeks a dedicated professional to lead diverse social service programs. You will drive casework, group work, project development and cross‑agency collaboration to improve outcomes for children, youth and families.

The role emphasizes ethical practice, supervision of staff and volunteers, and robust program evaluation to strengthen service delivery and community impact.

Qualifications

• Engage and apply human service skills
• Coordinate with multidisciplinary teams for client outcomes
• Strong communication and stakeholder engagement

Responsibilities

• Utilise specialised theories and techniques with advanced knowledge to tailor tools and approaches for outcomes.
• Engage key service stakeholders for assessment and intervention
• Facilitate and lead high-risk case conferences in multi-disciplinary settings
• Manage ethical dilemmas while taking into account range of information independently
• Conduct needs assessment and risk assessment for complex/high-risk cases
• Conduct outreach and engage client's family, where applicable, to develop action plans to support the client
• Conduct closure of cases upon achieving sustainable service outcomes for clients, families and communities
• Use appropriate approaches in different groups/settings
• Conduct specialised groups for specific outcome
• Assess and capitalise group dynamics to create positive impact
• Manage and guide the management of challenging behaviours
• Lead a team to effectively manage the development of specific programmes targeted at service gaps and service delivery issues
• Manage and oversee the end-to-end development and delivery of programme to desired outputs and outcomes
• Supervise the team and the delivery of programme to achieve desired outcomes
• Provide strategic insights and plans to strengthen program outcomes and development
• Identify and analyse service gaps and trends, make recommendations/proposals to enhance community and client access to needed resources
• Adopt appropriate strategies to negotiate and influence systemic changes together with community partners
• Collaborate and establish relationship with key partners and stakeholders in attaining common vision
• Build and bring resources together and articulate direction and goals to support the implementation of community solutions and delivery of social service outcomes
• Mobilise volunteers and delegate responsibilities
• Identify training and development needs among volunteers
• Provide relevant training/briefing for volunteers, when required
• Maintain positive working relationship with volunteers
• Identify gaps and trends in research and/or practice
• Critically analyse academic literature for evidence-based approaches and practice enhancement
• Evaluate progress and effectiveness of programme and other interventions
• Lead program research and data analysis for program improvement and sharing
• Ensure proper filing and documentation for self and team
• Ensure that proposals and written reports are clear and concise to targeted audience
• Vet written reports and communications
• Ensure and maintain case/programme files and prepare reports according to required documentation standards
• Assist management in motivating the staff team towards SHINE's vision and mission
• Assist in building the staff team towards fulfilling professional goals and commitments
• Supervise/mentor/coach staff and adjust to their learning styles and needs
• Guide the delivery of social services by team to ensure adherence to Code of Ethics, Standards of Practice, governance and agenda at system level
• Perform administrative duties
• Other program or organizational duties/projects as assigned

Job description

Key Responsibility Areas

1. Casework

• Utilise and articulate specialised theories and techniques with advanced knowledge in particular domain and customise the use of tools and approaches for intended outcomes
• Engage key service stakeholders for assessment and intervention
• Facilitate and lead high-risk case conferences in multi-disciplinary settings
• Manage ethical dilemmas while taking into account range of information independently
• Conduct needs assessment and risk assessment for complex/high-risk cases
• Conduct outreach and engage client's family, where applicable, to develop action plans to support the client
• Conduct closure of cases upon achieving sustainable service outcomes for clients, families and communities

2. Group Work

• Use appropriate approaches in different groups/settings
• Conduct specialised groups for specific outcome
• Assess and capitalise group dynamics to create positive impact
• Manage and guide the management of challenging behaviours

3. Programme Development and Implementation

• Lead a team to effectively manage the development of specific programmes targeted at service gaps and service delivery issues
• Manage and oversee the end-to-end development and delivery of programme to desired outputs and outcomes
• Supervise the team and the delivery of programme to achieve desired outcomes
• Provide strategic insights and plans to strengthen program outcomes and development

4. Systems linkage, Analysis and Engagement

• Identify and analyse service gaps and trends, make recommendations/proposals to enhance community and client access to needed resources
• Adopt appropriate strategies to negotiate and influence systemic changes together with community partners
• Collaborate and establish relationship with key partners and stakeholders in attaining common vision
• Build and bring resources together and articulate direction and goals to support the implementation of community solutions and delivery of social service outcomes

5. Volunteer engagement and development

Supervise staff in-charge of volunteer programme and provide guidance on the followings:

• Mobilise volunteers and delegate responsibilities
• Identify training and development needs among volunteers
• Provide relevant training/briefing for volunteers, when required
• Maintain positive working relationship with volunteers

6. Evaluation & Research

• Identify gaps and trends in research and/or practice
• Critically analyse academic literature for evidence-based approaches and practice enhancement
• Evaluate progress and effectiveness of programme and other interventions
• Lead program research and data analysis for program improvement and sharing

7. Documentation and Report Writing

• Ensure proper filing and documentation for self and team
• Ensure that proposals and written reports are clear and concise to targeted audience
• Vet written reports and communications
• Ensure and maintain case/programme files and prepare reports according to required documentation standards

8. Leadership / Supervisory Skills

• Assist management in motivating the staff team towards SHINE's vision and mission
• Assist in building the staff team towards fulfilling professional goals and commitments
• Supervise/mentor/coach staff and adjust to their learning styles and needs
• Guide the delivery of social services by team to ensure adherence to Code of Ethics, Standards of Practice, governance and agenda at system level

9. Administrative and other duties

• Perform administrative duties
• Other program or organizational duties/projects as assigned

Only Singaporeans