Senior / Social Service Executive

SG HER EMPOWERMENT LIMITED; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A social support organization in Singapore seeks a dedicated professional to oversee case management and client support for survivors of online harms. The role involves guiding service executives, conducting assessments, and coordinating referrals with various agencies. Additional responsibilities include enhancing operational procedures and fostering community engagement through educational initiatives. A commitment to a safe and supportive environment for clients and staff is essential. Mentorship of junior staff is also a key component of this position.

Responsibilities

• Overseeing case management for survivors of online harms.
• Guiding social service executives in case management and crisis interventions.
• Conducting comprehensive assessments and coordinating care.
• Ensuring proper case documentation and adherence to protocols.
• Coordinating referrals to various support services.

Job description

Case Management & Client Support

• Oversee and manage cases involvingsurvivorsof online harms, ensuring trauma-informed and client-centred practice.

• Provide guidance to social service executives and internson all areas of work, including, case management, and crisis interventions with clients via phone, text-based and face-to-face.

• Conduct comprehensive assessments,develop individualised care or intervention plans, andcoordinate carefor clients requiring multi-agency support.

• Ensure proper case documentation, adherence to protocols, and compliance with data protection requirements.

• Coordinate referrals to legal, psychological, medical, and community services, including withProBonoSG for legal clinics.

• Support clients in navigating reporting processes with law enforcement and social media platforms.

Centre Operations

• Supportdaily centre operations, including workflow coordination for helpline,textline, appointments, andreferrals.

• Develop, review, and implement operational procedures and service guidelines to enhance quality and efficiency.

• Monitor case trends and provide input to strengthen centre protocols and interventions.

• Ensure a safe, welcoming, and professional environment for clients and staff.

Partnerships, Community Engagement & Education

• Work closely with community partners, agencies, and stakeholders to coordinate holistic support for clients.

• Support the planning and delivery of public education, training sessions, and outreach initiatives on online harms.

• Represent the centre at inter-agency meetings, case conferences, and relevant sector engagements.

Team Leadership

• Provide mentorship and on-the-job guidance to junior staff.

• Contribute to reflective practice, case discussions, and service improvement initiatives.