Senior Service Engineer (Security Systems)

PEOPLE PROFILERS PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A staffing agency in Singapore is seeking a Customer Support Specialist to enhance customer satisfaction and manage security systems service. The ideal candidate will collaborate with service representatives, provide maintenance support, and possess a diploma in Electronics or a related field. Excellent analytical and communication skills are a must. Apply now or send your resume to [e-mail].

Qualifications

• Experience in the security systems industry, preferably in access control, video surveillance, and alarm systems.

Responsibilities

• Collaborate with Customer Service Representatives to resolve security system issues.
• Provide support and maintenance services including troubleshooting and system upgrades.
• Manage and renew maintenance contracts as necessary.

Skills

Analytical skills

Problem-solving skills

Customer service skills

Interpersonal skills

Education

Diploma in Electronics, Computer, Automation, or Mechanical Engineering

Tools

Basic IT hardware knowledge

Networking knowledge

Database knowledge

Job description

Responsibilities

• Collaborate with Customer Service Representatives to promptly resolve issues related to customers’ security systems.
• Deliver support and maintenance services, including routine preventive maintenance, troubleshooting, system upgrades, expansions, modifications, and user training.
• Enhance customer satisfaction and foster long-term client relationships.
• Manage and renew maintenance contracts as needed.
• Ensure service quality by adhering to company standards and policies, providing timely and effective responses to all service requests within the region.
• Conduct daily troubleshooting and ensure timely resolution of all outstanding technical issues.
• Take ownership of service-related matters post-handover from the project team.

Requirements

• Diploma in Electronics, Computer, Automation, or Mechanical Engineering.
• Experience in the security systems industry, particularly with access control, video surveillance, and alarm systems, is an advantage.
• Basic knowledge of IT hardware, networking, and databases.
• Strong analytical and problem-solving skills.
• Customer-focused with excellent interpersonal and communication skills.

We regret that only shortlisted candidates will be notified.

Interested applicants kindly click on “apply now” or send your updated resume to [e-mail]

Jayden Kua Jing Yu

Registration Number: R24124814

EA License Number: 02C4944

People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705

http://www.peopleprofilers.com