Senior/Service Coordinator (Schedule Service request from customers) DP81

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A service organization in Singapore is seeking a customer service representative to manage enquiries and service requests. The ideal candidate will have at least 3 years of relevant experience and possess strong communication skills. Responsibilities include liaising with engineers and tracking service history to ensure customer satisfaction. Interested applicants are encouraged to apply.

Qualifications

• 3 years of related working experience required.
• Experience in customer service is essential.

Responsibilities

• Attend to customer enquiries/complaints through phone/email/fax.
• Schedule and prioritize service requests from customers.
• Liaise with field service engineers and other stakeholders.
• Monitor recurring issues and propose process improvements.
• Coordinate and maintain schedules for projects.

Skills

Good communication skills

Customer service excellence

Education

Min GCE N Levels

Tools

NetSuite

Job description

Responsibilities

• Attend to customers enquiries / complaints through phone / email / fax and ensure that necessary actions are taken and followed through.


• Receive, prepare, and generate quotation / charges for customers, Job Order Processing (JOP).


• Schedule and prioritize service request from customers.


• Liaise and coordinate with field service engineers, sub-contractors, customers and other related authorities / parties to ensure service are completed within agreed timeline and to customer’s satisfaction.


• Keep and track service history and follow up with customer account to confirm satisfaction.


• Maintain accurate service records, including service reports upon completion, customer feedback, and ensure they are well documented and uploaded to the system.


• Provide regular customer account updates and reports to the Service Manager, Assistant Service Manager or Lead Coordinator.


• Monitor recurring issues, complaints, and propose process improvement to enhance service quality.


• Identify opportunities for additional service offering, follow-up services, regular services, equipment upgrade based on customer needs.


• Ensure high level of customer satisfaction through proactive service planning and communication.


• Support customer audits, inspections and provide supporting document when necessary.


• Prepare service request form / purchase order for vendors / sub-contractors.


• Prepare shipping form for delivery of items.


• Reservations and bookings of air tickets.


• Prepare and draw materials / parts for subcontractor or Technician / Engineer.


• Raise purchase requisition to obtain accessories, installation materials or parts which are required in the project / service jobs.


• Ensure all work schedule records, filing systems and documentations are kept in order.


• Coordinate and maintain schedules for projects and service works for all the service personnel.


• Handle all Company's equipment warranty claims.


• Perform other ad-hoc duties as assigned by the Manager.

Requirements

• Min GCE N Levels with 3 years of related working experiences


• Good communication skills/


• Experience in NetSuite is an added advantage.

How to Apply

Interested applicants, kindly click on “APPLY NOW”

We regret only shortlisted candidates will be notified.