Senior/ Service Coordinator (Manufacturing/ Japanese MNC/ Up to 3.8k)

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is seeking a professional to assist in day-to-day indoor operations, including customer inquiries and service management. The ideal candidate should have relevant experience and strong communication skills. Responsibilities include preparing quotations, scheduling service requests, and maintaining service records. A background in Business Administration is preferred.

Qualifications

• 3-4 years of related working experience for A Level holders.
• 1-2 years of experience for Diploma holders in Business Administration.

Responsibilities

• Attend to customer inquiries and complaints.
• Prepare and generate quotations for customers.
• Schedule service requests from customers.
• Coordinate with service teams and ensure service completion.
• Maintain accurate service records and follow-up.
• Monitor recurring issues and propose improvements.
• Handle equipment warranty claims.

Skills

Customer service skills

Communication skills

Problem-solving skills

Education

GCE ‘N’/ ‘O’/ ‘A’ Level or Diploma in Business Administration

Tools

NetSuite

Job description

JOB SUMMARY

Assist day to day indoor operations including internal / external communications.

RESPONSIBILITIES

• Attend to customers enquires / complaints through phone / email / fax and ensure that necessary actions are taken and followed through.

• Receive, prepare, and generate quotation / charges for customers, Job Order Processing (JOP).

• Schedule and prioritize service request from customers.

• Liaise and coordinate with field service engineers, sub-contractors, customers and other related authorities / parties to ensure service are completed within agreed timeline and to customer’s satisfaction.

• Keep and track service history and follow up with customer account to confirm satisfaction.

• Maintain accurate service records, including service reports upon completion, customer feedback, and ensure they are well documented and uploaded to the system.

• Provide regular customer account updates and reports to the Service Manager, Assistant Service Manager or Lead Coordinator.

• Monitor recurring issues, complaints, and propose process improvement to enhance service quality.

• Identify opportunities for additional service offering, follow-up services, regular services, equipment upgrade based on customer needs.

• Ensure high level of customer satisfaction through proactive service planning and communication.

• Support customer audits, inspections and provide supporting document when necessary.

• Prepare service request form / purchase order for vendors / sub-contractors.

• Prepare shipping form for delivery of items.

• Reservations and bookings of air tickets.

• Prepare and draw materials / parts for subcontractor or Technician / Engineer.

• Raise purchase requisition to obtain accessories, installation materials or parts which are required in the project / service jobs.

• Ensure all work schedule records, filing systems and documentations are kept in order.

• Coordinate and maintain schedules for projects and service works for all the service personnel.

• Handle all equipment warranty claims.

• Perform other ad-hoc duties as assigned by the Manager.

EDUCATION / EXPERIENCE REQUIREMENTS

• GCE ‘N’/ ‘O’/ ‘A’ Level with 3-4 years of related working experiences. OR

• Diploma holder probably in Business Administration with 1-2 years of related working experiences.

OTHER REQUIREMENTS

• Experience in NetSuite is an added advantage.

HOW TO APPLY

Interested applicants, kindly send your resume in MS WORD format to [e-mail] or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Lee Jia Chian (Jayleen)
EA Personnel Reg No: R24124361