Senior Service Coordinator

TALENT-MERGE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A customer service firm in Singapore seeks a professional to respond to customer inquiries via various channels, prepare quotations, and coordinate service requests. Ideal candidates will have strong communication and organizational skills, alongside relevant experience. This role demands effective multitasking and collaboration with engineers and subcontractors.

Qualifications

• 3-4 years of related working experiences. OR 1-2 years for Diploma holders.

Responsibilities

• Respond to customer inquiries and complaints via phone, email, or fax.
• Prepare quotations, charges, and process Job Orders for customers.
• Organize, prioritize, and schedule service requests to meet timelines.
• Coordinate with engineers and customers to ensure service completion.
• Track, update, and upload service records and customer feedback.
• Provide regular updates and service activity reports.
• Monitor issues and propose solutions for improved service quality.
• Issue purchase requisitions and necessary documentation.

Skills

Proficient in MS Office software

Strong written and verbal communication skills

Excellent organizational and coordination abilities

Capable of multi-tasking

Education

GCE ‘N’/ ‘O’/ ‘A’ Level

Diploma in Business Administration

Job description

Responsibilities:

• Respond to customer inquiries and complaints via phone, email, or fax, ensuring all requests are addressed and followed up.
• Prepare quotations, charges, and process Job Orders for customers efficiently.
• Organize, prioritize, and schedule service requests to meet customer and operational timelines.
• Coordinate with field engineers, subcontractors, customers, and relevant parties to ensure service completion within agreed timelines.
• Track, update, and upload service records and customer feedback to maintain an accurate service history.
• Provide regular account updates and service activity reports to managers and lead coordinators.
• Monitor recurring issues and customer complaints, proposing solutions for improved service quality.
• Issue purchase requisitions and necessary documentation for vendors, subcontractors, and project requirements.

Requirements:

• Proficient in MS Office software.
• Strong written and verbal communication skills.
• Excellent organizational and coordination abilities.
• Capable of multi-tasking and working effectively with multiple stakeholders.
• GCE ‘N’/ ‘O’/ ‘A’ Level with 3-4 years of related working experiences. OR Diploma holder probably in Business Administration with 1-2 years of related working experiences.