SENIOR SALES MANAGER

I-LINK MANPOWER CONSULTANCY PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A maid agency in Singapore is seeking an experienced professional to manage complex employer-helper disputes and ensure compliance with MOM regulations. The ideal candidate will have at least 7 years of experience in the maid agency industry, excellent communication skills, and CEI certification. Responsibilities include advising clients, maintaining case files, and training junior consultants. This position demands professionalism and discretion while working independently.

Qualifications

• Minimum 7 years of relevant experience in the Singapore maid agency industry.
• Strong capability in managing employer-helper disputes and sensitive communication.
• Excellent understanding of MOM regulations and employment guidelines.

Responsibilities

• Lead and resolve complex employer–helper disputes.
• Ensure compliance with MOM regulations and agency standards.
• Communicate professionally with stakeholders.

Skills

Dispute management

Communication skills

Negotiation skills

Problem-solving skills

Education

CEI certification

Job description

Key Responsibilities

• Lead and resolve complex employer–helper disputes, serving as the main escalation point within the agency
• Ensure all case‑handling procedures comply with MOM regulations and maid agency industry standards
• Explain and clarify employment contracts, service agreements, and agency policies to employers and helpers
• Communicate professionally with employers, helpers, training centres, and overseas partner agencies
• Provide expert advisory to clients regarding helper selection, placement expectations, and employment guidelines
• Maintain accurate and compliant case files, ensuring documentation is complete and ready for MOM audits
• Track dispute trends and prepare internal reports to improve agency processes
• Assist with client consultations and provide professional input during helper placements when required
• Share market and placement insights based on extensive maid agency experience
• Train and mentor junior consultants on case handling, communication skills, and agency procedures
• Develop and maintain SOPs, training materials, and workflow guidelines specific to maid agency operations
• Monitor staff performance and guide them to uphold service quality and compliance
• Support management in strengthening the agency’s operations, service standards, and regulatory compliance

Requirements

• CEI certification is mandatory
• Minimum 7 years of relevant experience in the Singapore maid agency industry
• Strong capability in managing employer-helper disputes and sensitive communication
• Excellent understanding of MOM regulations, employment guidelines, and agency operations
• High‑level communication, negotiation, and problem‑solving skills
• Ability to work independently from home while maintaining professionalism and accountability
• Mature, responsible, and able to handle confidential matters with discretion