SENIOR SALES MANAGER

I-LINK MANPOWER CONSULTANCY PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading maid agency in Singapore is seeking an experienced professional to handle employer-helper disputes and ensure compliance with regulations. The ideal candidate will have a minimum of 7 years in the maid agency industry, possess CEI certification, and exhibit strong communication and problem-solving skills. This position involves mentoring junior consultants and assisting in client consultations to uphold service quality and compliance.

Qualifications

• Minimum 7 years of relevant experience in the Singapore maid agency industry.
• Strong capability in managing employer-helper disputes and sensitive communication.
• Excellent understanding of MOM regulations, employment guidelines, and agency operations.

Responsibilities

• Lead and resolve complex employer-helper disputes, serving as the main escalation point.
• Ensure compliance with MOM regulations and maid agency industry standards.
• Provide expert advisory to clients regarding helper selection and placement expectations.

Skills

Dispute resolution

Communication skills

Problem-solving skills

Negotiation skills

Education

CEI certification

Job description

Key Responsibilities

• Lead and resolve complex employer–helper disputes, serving as the main escalation point within the agency
• Ensure all case‑handling procedures comply with MOM regulations and maid agency industry standards
• Explain and clarify employment contracts, service agreements, and agency policies to employers and helpers
• Communicate professionally with employers, helpers, training centres, and overseas partner agencies
• Provide expert advisory to clients regarding helper selection, placement expectations, and employment guidelines
• Maintain accurate and compliant case files, ensuring documentation is complete and ready for MOM audits
• Track dispute trends and prepare internal reports to improve agency processes
• Assist with client consultations and provide professional input during helper placements when required
• Share market and placement insights based on extensive maid agency experience
• Train and mentor junior consultants on case handling, communication skills, and agency procedures
• Develop and maintain SOPs, training materials, and workflow guidelines specific to maid agency operations
• Monitor staff performance and guide them to uphold service quality and compliance
• Support management in strengthening the agency’s operations, service standards, and regulatory compliance

Requirements

• CEI certification is mandatory
• Minimum 7 years of relevant experience in the Singapore maid agency industry
• Strong capability in managing employer-helper disputes and sensitive communication
• Excellent understanding of MOM regulations, employment guidelines, and agency operations
• High‑level communication, negotiation, and problem‑solving skills
• Ability to work independently from home while maintaining professionalism and accountability
• Mature, responsible, and able to handle confidential matters with discretion