SENIOR SALES AND SERVICE ASSOCIATE

G3 (SG) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent retail company in Singapore seeks a Senior Sales & Service Associate to lead customer engagement and operational excellence. You will mentor and coach junior associates while ensuring the store meets high service standards. The role involves responsibilities in sales, opening and closing procedures, and collaboration with the Visual Merchandising team. Candidates should possess strong leadership skills and a customer-focused approach.

Qualifications

• Proven experience in a customer-facing sales role.
• Strong leadership and mentoring skills.
• Ability to motivate and train junior associates.

Responsibilities

• Drive customer engagement and satisfaction on the sales floor.
• Ensure all operational procedures are adhered to.
• Support team development through coaching and training.

Skills

Customer engagement

Sales techniques

Operational excellence

Team leadership

Visual merchandising

Job description

As a Senior Sales & Service Associate, you will play a leadership role on the sales floor by driving customer engagement, supporting operational excellence, and guiding junior associates. You will be entrusted with added responsibilities including store security, team development, and ensuring the highest standards of service and brand representation.

Areas of Responsibilities

Guest Experience & Sales

• Deliver premium customer service by building authentic connections, understanding needs, and recommending products.
• Handle reservations, pre-orders, and special customer requests, ensuring smooth execution and customer satisfaction.
• Drive sales targets by promoting product knowledge, upselling, and cross-selling where appropriate.

Operational Leadership

• Responsible for opening and closing the store securely, ensuring all procedures are followed.
• Safeguard store keys, cash, and assets, ensuring compliance with company policies.
• Support inventory flow, product replenishment, and stock control to maintain store readiness.

Team Development & Coaching

• Lead by example on the sales floor, motivating team members to deliver exceptional service.
• Provide feedback and on-the-job coaching to junior associates on sales techniques, visual merchandising, and styling.
• Support the onboarding and training of new associates.

Visual Merchandising & Product Knowledge

• Collaborate closely with the Visual Merchandising team to execute seasonal updates and maintain a premium store presentation.
• Contribute to product placement decisions based on trends and customer insights.

Accountability

• Demonstrate ownership and responsibility for store performance, setting a positive example for the team.
• Work closely with store management to support business objectives and ensure seamless daily operations.
• Perform any other duties as assigned by Management to support store operations and business needs.

Must be able to commit to retail shift hours.