Senior Retail Associate - Singapore Zoo/Night Safari/River Wonders/Indoor Attractions

Mandai Wildlife Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A wildlife conservation organization in Singapore is seeking a Retail Associate to provide exceptional customer service and manage merchandise. The role requires a minimum of 1 year of experience in customer service and the ability to lift heavy items. Candidates should be friendly, service-oriented, and available on weekends and public holidays. This is a full-time position with responsibilities in driving sales and maintaining store displays.

Qualifications

• Minimum 1 year of relevant formal/informal experience in customer service-related role.
• Able to lift heavy stocks.
• Friendly and approachable with a passion for service.

Responsibilities

• Deliver exceptional customer services to guests and answer guest queries.
• Ensure prices are reflected correctly on price tags.
• Process stock count and receiving of stocks.

Skills

Customer service skills

Communication skills

Friendly demeanor

Education

Minimum GCE 'N' levels

Job description

Overview

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Main Duties And Responsibilities

• Uphold and demonstrate Mandai Wildlife Group values - ETHICS (Excellence, Teamwork, Hospitality, Integrity, Care for Wildlife, Sustainability).
• Deliver exceptional customer services to guests and answer guest queries.
• Acquire and demonstrate product knowledge and recommend suitable merchandise to guests.
• Ensure prices are reflected correctly on price tags.
• Upkeep the visual displays of merchandise, price tags and ensure store cleanliness and tidiness of displays.
• Stay up-to-date and be open to share with guest relevant park membership, conservation efforts and related information in aid of providing a holistic experience to guest.
• Work with supervisors to drive sales and seize opportunities in upselling products.
• Process stock count and receiving of stocks.
• Upkeep store cleanliness and tidiness of displays, ensuring display are well stocked in a timely manner.
• Operate point-of-sales system and ensure accuracy in sales and inventory in compliance of standard operating procedures.

Requirements

• Minimum GCE 'N' levels
• Minimum 1 year of relevant formal/informal experience in customer service-related role
• Friendly and approachable with a passion for service
• Service oriented with good communication skills
• Able to lift heavy stocks
• Able to work on weekends and Public Holidays

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Travel Arrangements

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