Senior Restaurant Operations Manager

Suki Ya; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Suki Ya in Singapore seeks a Restaurant Operations Lead to plan and direct the workers and resources across multiple outlets, ensuring efficient, well-prepared, and profitable service of food and beverages.

You will supervise staff, plan menus with chefs, manage procurement, control costs, maintain NEA-compliant cleanliness, and uphold company standards through training and daily oversight.

Qualifications

• Strong communication, interpersonal, and management skills are required.
• Experience in overseeing operations across multiple outlets is preferred.
• Ability to plan menus with chefs and manage provisioning, purchasing, and cost controls.

Responsibilities

• Oversee administration and operations of several restaurant outlets under one brand.
• Collaborate with chefs to plan popular menus and ensure efficient provisioning and cost control.
• Supervise hiring, training, and scheduling of food service staff.
• Enforce standardized procedures and company policies across outlets.
• Ensure equipment is in good condition and NEA-compliant cleanliness.
• Prepare checkout details and manage daily sales deposits.
• Investigate and resolve food quality and service complaints.

Skills

Strong communication

Interpersonal skills

People management

Education

GCE 'N' level or equivalent

Job description

This position is responsible for the planning and direction of the workers and resources of the restaurant for the efficient, well-prepared, and profitable service of food and beverages.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Overall responsible for the administration and operations of several restaurant outlets under one restaurant brand.
• Work with chefs and other personnel to plan menus that are flavourful and popular with customers. Work with chefs for efficient provisioning and purchasing of supplies. Estimate food and beverage costs. Supervise portion control and quantities of preparation to minimize waste. Perform frequent checks to ensure consistent high-quality preparation and service.
• Work with other management personnel to plan marketing, advertising, and any special restaurant functions.
• Direct hiring, training, and scheduling of food service personnel.
• He/she is to implement all standardized procedures, rules, and regulations systematically in order to be in line with company standards and policies
• Ensure proper working condition of all outlet equipment and prepare equipment defect list
• Safe keeping of company properties
• Ensure proper daily sales deposit
• Ensure outlet cleanliness upkeep according to NEA requirement
• Investigate and resolve complaints concerning food quality and service.
• Prepare checks that itemize and total meal costs using the Point of Sales system.
• Perform other duties as assigned by management.

REQUIREMENTS

• Min GCE ‘N’ level or equivalent with at least 4-6 years of relevant experience
• Strong communication, interpersonal, and management skills
• Energetic, positive-minded individual
• Able to work independently and in a team