Senior Restaurant Manager

JUS DELISH GROUP PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading F&B outlet in Singapore is seeking a Manager to oversee daily operations, maintain high service standards, and lead the team. The ideal candidate will have substantial experience in a managerial role, strong leadership skills, and an understanding of budgeting and cost control. Responsibilities also include managing guest relations and ensuring compliance with health and safety regulations. Flexibility for various working hours is required.

Qualifications

• Proven experience in F&B managerial role.
• Strong leadership and team management skills.
• Excellent customer service and interpersonal skills.
• Solid understanding of budgeting, P&L, and cost control.
• Flexibility to work evenings, weekends, and holidays.
• Proficiency in POS systems and basic computer applications.

Responsibilities

• Oversee the day-to-day operations of the F&B outlet, ensuring smooth service.
• Maintain high standards of food, service, health, and safety.
• Monitor and evaluate guest satisfaction for improvement.
• Supervise, train, and develop team members.
• Manage inventory levels, ordering, and stock rotation.
• Build rapport with regular and VIP guests.

Skills

Leadership

Customer service

Budget management

Interpersonal skills

Flexibility

Tools

POS systems

Job description

Operations & Service Quality

• Oversee the day-to-day operations of the F&B outlet, ensuring smooth service and customer satisfaction.
• Maintain high standards of food, service, health, and safety.
• Monitor and evaluate guest satisfaction to identify areas for improvement.
• Ensure compliance with all hygiene, health, and safety regulations.

Staff Management

• Supervise, train, and develop team members to maintain service excellence.
• Schedule and assign duties to staff based on operational needs.
• Conduct performance evaluations and provide coaching/feedback.
• Foster a positive, productive, and respectful work environment.

Financial & Cost Control

• Monitor outlet performance and drive profitability through cost control and upselling.
• Review daily sales and manage P&L statements for the outlet.
• Manage inventory levels, ordering, and stock rotation.
• Work with finance or procurement to control food and beverage costs.

Customer Relations

• Build rapport with regular and VIP guests.
• Handle guest complaints professionally and effectively.
• Ensure that guest feedback is communicated to the team and acted upon promptly.

Administrative & Reporting

• Prepare daily/weekly/monthly operational reports as required.
• Maintain proper documentation, SOPs, and operational checklists.
• Assist in planning and execution of promotional activities and events.

Collaboration

• Coordinate closely with kitchen, bar, and other departments to ensure seamless service.
• Work with HR on staffing needs, recruitment, and onboarding.
• Support marketing and operations teams with feedback and on-ground insights.

Requirements:

• Proven experience in F&B managerial role.
• Strong leadership and team management skills.
• Excellent customer service and interpersonal skills.
• Solid understanding of budgeting, P&L, and cost control.
• Flexibility to work evenings, weekends, and holidays.
• Proficiency in POS systems and basic computer applications.