Senior/ Reservation Sales Executive (Fluent in Japanese)

Far East Organization; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A dynamic hospitality organization is seeking a Senior Reservation Sales Executive fluent in Japanese. This role involves managing reservations across multiple channels, ensuring excellent customer service, and collaborating with hotel teams. The ideal candidate will have a diploma, customer service skills, and the ability to thrive in a fast-paced environment.

Qualifications

• Minimum Diploma in any field.
• Fluency in Japanese (spoken and written).
• Knowledge in Property Management System is advantageous.

Responsibilities

• Handle reservations received via all channels according to SOPs.
• Liaise with bookers and hotels to ensure a smooth pre-arrival experience.
• Maximize opportunities through upselling techniques.

Skills

Fluency in Japanese

Customer Service

Communication Skills

Administration Skills

Education

Minimum Diploma

Tools

Property Management System

MS Office

Reservations System

Job description

Senior/ Reservation Sales Executive (Fluent in Japanese)

Responsibilities

Be part of Far East Hospitality dynamic Central Reservations team managing 18 hotels and 9 Serviced Residences.

• Handle reservations received via all channels timely and accurately according to SOPs
• Liaise with bookers and hotels/sales to ensure smooth pre-arrival experience
• Maintain up-to-date information of all promotions and hotels information
• Maximize opportunities through upselling techniques
• Ensure proper filing and recording of all correspondences
• Compliance with department’s related policies and procedures
• Supports management as and when required

Requirements

• Minimum Diploma in any field
• Fluency in Japanese (spoken and written) is required to support the business operations in Japan
• Knowledge in Property Management System will be an advantage
• Proficient in MS Office, email system, reservations system will be an advantage
• Display high level of customer service
• Possess strong communication and administration skills
• Able to adapt in a fast-paced environment.
• Able to work independently as well as a team
• Able to work shifts, including weekends and public holidays (off-in-lieu if work on Public Holidays)