Senior Reservation Officer (Inbound Travel)

LUXURY TOURS & TRAVEL PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading travel company in Singapore is seeking an organised and service-oriented Reservation & Operation Officer. You will manage hotel, tour, and transport bookings while ensuring smooth travel experiences for clients. The ideal candidate has experience in inbound travel and excellent problem-solving skills, alongside a positive attitude. This role offers opportunities for professional development and travel discounts.

Benefits

Professional development and training

Medical subsidies

Team-building activities

Travel discounts

Qualifications

• Proven experience in inbound travel with strong communication skills.
• Strong attention to detail and ability to work under pressure.
• Positive attitude and willingness to work weekends and public holidays.

Responsibilities

• Manage all types of bookings for tours, hotels, and transport.
• Ensure data accuracy and handle urgent traveler issues.
• Serve as a mentor to junior reservation staff.

Skills

Communication skills

Problem-solving skills

Attention to detail

Ability to work under pressure

Education

Experience in inbound travel

Tools

Reservation software

Computer systems

Job description

We are seeking an organised and service-oriented Reservation & Operation Officer to join our inbound travel team. In this role, you will manage reservations for hotels, tours, transfers, and activities, and ensure smooth travel experiences for our overseas clients.

Responsibilities

• Manage all types of bookings for tours, hotels, and transport.
• Ensure data accuracy through quality control checks and precise data entry.
• Handle and resolve urgent, on-the-ground traveler issues, including after-hours.
• Serve as a mentor to junior reservation staff.
• Ensure all emails/enquiries/requests are cleared on-day and no back log should be carry forward at any time
• To assist and ensure all product (hotels / activities) are loaded into system prior to products release.
• Manage and update product details and prepare reports.
• Provide timely administrative support and handle other assigned tasks.

Requirements

• Proven experience in inbound travel, with excellent communication and problem-solving skills.
• Strong attention to detail and ability to work under pressure.
• Proficiency with reservation software and computer systems.
• Positive attitude and strong sense of responsibility.
• Willingness to work weekends, public holidays.
• Tourism background is preferred.

Benefits

• Professional development and training.
• Medical subsidies.
• Team-building activities and social events.
• Travel discounts.