Senior Quality Control II / Supervisor

labcorp development (asia) pte. ltd.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Labcorp is seeking a Senior Quality Control II / Supervisor to join our Bioanalytical team in Singapore. You will lead daily QC activities, mentor staff, ensure adherence to SOPs and regulatory requirements, and coordinate cross-functional alignment with global teams.

The ideal candidate holds a Master’s or Bachelor’s with extensive lab experience, demonstrates strong analytical skills, and communicates effectively to drive continuous improvement and client satisfaction.

Qualifications

• Master’s degree in chemistry, biology, or related field with ≥5 years relevant experience; or a Bachelor’s degree with ≥7 years relevant lab experience.
• Experience may substitute for education.

Responsibilities

• Direct and supervise the activities of team members to ensure work aligns with Labcorp policies.
• Identify skill gaps and coordinate targeted training for team growth.
• Address complex operational issues with problem-solving skills.
• Ensure compliance with SOPs and regulatory guidelines (GLPs, GCP).
• Provide mentorship and performance feedback to team members.
• Prepare and present reports on team performance and metrics.
• Lead client inquiries resolution and improve customer satisfaction.
• Monitor error trends and drive quality improvements.

Skills

Team leadership

Quality control

Regulatory compliance

Analytical skills

Communication

Education

Master’s degree in chemistry, biology, or related field

Bachelor’s degree with ≥7 years relevant lab experience

Job description

Labcorp is seeking a Senior Quality Control II / Supervisor to join our Bioanalytical team in Singapore.

Job Responsibilities:

• Direct and supervise the activities of team members to ensure that work is completed efficiently and in alignment with Labcorp policies.
• Identify skill gaps and coordinate targeted training programs to foster professional growth and optimize team performance.
• Proactively address and resolve complex operational issues, conflicts, and challenges by applying problem-solving skills.
• Ensure team members compliance to Labcorp SOPs and other regulatory agency guidelines.
• Provide mentorship, and performance feedback to team members, fostering a positive work environment and enhancing team productivity.
• Conduct regular and comprehensive performance evaluations, set individual and team objectives, provide constructive feedback, and implement improvement plans as necessary.
• Prepare and present reports on team performance, operational metrics, and other relevant data to management team.
• Ensure team members with the sense of high-quality performance, lead the team to address client inquiries, and resolve issues.
• Gather and analyze client feedback from audits to consider any opportunity to enhancements and improve overall customer satisfaction.
• Review all types of methods, working documentation, study data and reports to ensure meet quality standards and compliance with applicable Plans, SOPs, regulations (e.g. GLPs, GCP) and client requirements.
• Maintains and seeks to expand a strong working knowledge of regulatory requirements (e.g. GLPs), SOP requirements, and other guidance documents. Applies existing knowledge to data review or training tasks.
• Takes a lead role in guiding co-workers with interpretation of regulatory requirements (e.g., GLPs), SOP requirements, and other guidance documents, as applicable.
• Collects error tracking data for items reviewed and reports trends as feedback to the department.
• Monitors error trend and performs follow-up actions with respondents, management, or others, if needed, to prevent recurring citations, problems, or errors.
• Initiates and facilitates quality improvement opportunities and harmonization efforts to promote best practices.
• Arranges internal employees training and assigns appropriate mentors for new employees.
• Participates in project debrief meetings or client/regulatory visits/inspection as needed.
• Communicates with global team on behalf of Shanghai for the quality control related topics.
• Utilizes scientific judgment to ensure scientific soundness and integrity of data reviewed and provide training to team members.
• Schedules staff and assigns resources to appropriate studies
• Notifies management or functional leaders of observed quality/compliance issues and service failures.
• Facilitates changes to SOPs, policies, training materials, and other documents as applicable.
• Identifies the improve opportunity of the whole team, organizes training to improve quality of QC team.

Minimum Qualifications:

• Master’s degree in chemistry, Biology, or related scientific field with ≥5 years relevant experience OR
• Bachelor’s degree with ≥7 years relevant laboratory experience
• Experience may substitute for education

Preferred Qualifications:

• Have experience of bioanalytical laboratory, data analysis, data review, or related experience.
• Familiar with the whole bioanalytical process and Knowledgeable on a variety of study types, analysis procedures and methodologies.
• Understands and helps staff with compliance to SOPs and other regulatory agency guidelines
• Effective communication (verbal and written), presentation and interpersonal skills.
• Acts as a project leader or team leader.

Additional Job Standards:

• Good analytical skills with attention to details.
• Able to work independently as well as a good team player with initiative.
• Highly adaptable to changes.
• Good planning and organizing skills.
• Good communication and interpersonal skills.

At Labcorp we have a passion for helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step!