Overview
This managerial role includes overseeing property upkeep, managing residents/tenants feedback and enquiries, supervision of pest management, estate inspections and ensuring compliance with all relevant regulations. It leads the proper administration of the division, including cost management, verification of work done and performance management of vendors.
Responsibilities
- Lead a team of Property Officers (POs) and work closely with senior management, Members of Parliament (MP) and grassroot leaders in the management, preventive maintenance and improvement of the common areas of public housing estates and commercial properties.
- Lead, nurture and guide the team of POs to deliver excellent services to residents, grassroot leaders and MP.
- Ensure all contractual obligations of Service Agreements are fully complied with, attainment of green band ratings in cleanliness and maintenance scores in Town Council Management Report (TCMR) and related indicators in Municipal Satisfaction Surveys (MSS).
- Plan and supervise the cyclical maintenance of the estate, including regular maintenance of water pumps, rooftops, lifts, pump rooms, lamp posts, bin centres and installation works, ensuring conformance with building, security and statutory requirements.
- Support works and services carried out within the Town comply with the Workplace Safety & Health (WSH) Act and Authorities’ requirements.
- Supervise and ensure Pest Control Officers engaged by Council regularly treat, deter and cull pests in the estate in accordance with contractual obligations.
- Supervise and ensure prompt attention to residents’ feedback by vendors, verification of work done and timely payment to vendors.
- Engage residents, grassroot leaders and MP to plan and supervise improvement and upgrading projects such as construction of covered linkways, upgrading of children playgrounds and Neighbourhood Renewal Program (NRP) in HDB estates.
- Handle Property Management and Project Management Services and be familiar with the various procedures of applications, submission processes and enforcement matters.
- Any other tasks/projects as assigned by management.
Job Requirements
- Diploma or Degree in Real Estate, Building Management, Facilities Management, or a related discipline.
- Minimum 3-5 years of relevant work experience in managing township properties/operations and at least 2 years of experience in a leadership role.
- Strong understanding of public housing estate management, government regulations, and compliance standards.
- Excellent communication and interpersonal skills to engage different stakeholders - residents, grassroots leaders, and agencies/ministries.
- Dynamic, empathetic, team player who works well with people from all different levels.
- Proficient in MS Office.
- Able to work beyond normal working hours (5-day work week) and on weekends/ PHs where required; start work immediately or within short notice.
*Only shortlisted candidates will be contacted for an interview.