Senior Production Support Analyst (L3/L4) - Banking IT

NTT; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading technology services provider in Singapore is seeking a Production Support Analyst (Level 3) to provide critical support for banking applications. The ideal candidate will have over 6 years of experience, strong skills in SQL and Java, and the ability to resolve complex production incidents. This role involves collaboration with cross-functional teams to ensure system stability. Interested candidates should email their CV for further consideration.

Responsibilities

• Analyse and resolve Level 3 production incidents with full root cause analysis.
• Fix production defects and work with developers on enhancements and CRs.
• Update Jira and Confluence with change details, investigation notes, and release info.
• Collaborate with peer developers, platform teams, and shared service teams for code and solution review.
• Diagnose and resolve issues escalated from Level 2 support and participate in service recovery activities.
• Coordinate with testing teams to ensure high-priority defects are resolved promptly.
• Participate in defect triage, code handover sessions, and Agile ceremonies.
• Ensure regular and clean code merges to Git repositories.
• Take end-to-end ownership of production fixes until successfully deployed.
• Guide offshore team members and provide technical direction.
• Support release activities and ensure alignment with banking technology standards.

Skills

SQL, MariaDB or other RDBMS

Java (debugging, defect fixing)

JUnit, Mockito

Red Hat Linux & Shell scripting

Splunk (log analysis, monitoring)

React JS (basic troubleshooting)

Git / DevOps exposure

Strong problem-solving and analytical skills

Education

Diploma or Degree in Computer Science, IT, Engineering or equivalent

Job description

A leading technology services provider in Singapore is seeking a Production Support Analyst (Level 3) to provide critical support for banking applications. The ideal candidate will have over 6 years of experience, strong skills in SQL and Java, and the ability to resolve complex production incidents. This role involves collaboration with cross-functional teams to ensure system stability. Interested candidates should email their CV for further consideration.