Senior Production Support Analyst – Incident & RCA Lead

Encora Inc.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading digital engineering firm located in Singapore is seeking a Production Support Analyst. This role entails investigating production incidents, fixing defects, and coordinating with development teams to ensure the stability of applications. The ideal candidate will possess extensive experience working with SQL, Maria DB, and Java. The position offers a full-time on-site work environment and is part of a dynamic team focused on enhancing operational efficiency through technology.

Qualifications

• 6 years of experience in production support roles.
• Strong knowledge in SQL and database management.
• Experience with Agile practices and collaboration tools.

Responsibilities

• Investigate production incidents and fix defects.
• Coordinate with developers and support teams.
• Participate in daily triage meetings and Agile ceremonies.
• Take ownership of production defect fixing process.

Skills

SQL

Maria DB

Splunk

Junit

Mockito

Red Hat Linux

Shell Script

Java

React JS

Job description

A leading digital engineering firm located in Singapore is seeking a Production Support Analyst. This role entails investigating production incidents, fixing defects, and coordinating with development teams to ensure the stability of applications. The ideal candidate will possess extensive experience working with SQL, Maria DB, and Java. The position offers a full-time on-site work environment and is part of a dynamic team focused on enhancing operational efficiency through technology.