Senior Product Manager, Marketplace

CAROUSELL PTE. LTD.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A leading online marketplace company is seeking a Senior Product Manager to drive product strategy and enhance user experiences. The ideal candidate will have 8+ years of experience in product management, strong user empathy, and the ability to navigate complex marketplace dynamics. This role is vital for understanding user needs and crafting innovative solutions that promote marketplace growth and engagement. Join us in Singapore to contribute to our mission of making secondhand the first choice.

Qualifications

• 8+ years building user-facing products, with at least 4 as a PM.
• Ability to think, speak and write succinctly and clearly.

Responsibilities

• Contribute to product strategy and vision for Carousell’s Marketplace.
• Plan and execute product initiatives to improve user experience.
• Transform user problems into validated solutions using technology.

Skills

User obsession and empathy

Analytical skills

Strong product judgement

Resourcefulness

Strong marketplace systems thinking

Education

Bachelor’s degree in relevant field

Job description

Company

Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India).

As a team of passionate individuals working together to solve meaningful problems, there is so much more for you to discover in a career with Carousell. Our culture is made up of hiring, developing, and promoting people who embody our values of HEART, which is an acronym for Humility, Empathy, Accountability, Relentlessly resourceful and Teamwork. Together as an organisation, we make magic happen.

About the role

Our mission is to inspire every person in the world to start selling and buying to make more possible for one another. The product managers of Carousell Business Unit (BU), within Carousell Group, lead this exciting mission by redefining what online classifieds can be — smart, convenient and safe. We constantly look at data and talk to our users to understand what they’re doing, thinking and feeling along their user journey and empathise with their needs. This user-centric approach guides us in crafting the best user experiences.

We are looking for a Senior Product Manager to join us in India or Singapore to help grow the marketplace in Carousell BU’s 6 operating markets, building products for buyers, sellers, buyer-seller interactions, and user acquisition and retention. We are a small team so the scope is broad and diverse, including buyer discovery, listings supply, buyer/seller communication, product catalog, martech and the user lifecycle. You’ll work with engineering, design, data, marketing and business partners to deeply understand user problems and market opportunities, and conceive creative solutions based on those insights that grow the marketplace and enable monetization.

You will:

• Contribute to product strategy and vision for Carousell’s Marketplace, working with other PMs and technology and business leaders
• Plan and execute product initiatives to improve marketplace user experience, liquidity and deliver growth.
• Combine usage data, market and user research, and industry best practices to understand the domain deeply and identify user problems and breakthrough opportunities. Lead product discovery with designers, engineers and business stakeholders to identify and solve for user value, usability, technical and business risks.
• Transform user problems into validated solutions using technology, data science and analytics, support processes and marketplace policies.
• Ruthlessly prioritize, drive stakeholder alignment, proactively manage risks & dependencies.
• Drive go to market and product launches, partnering with marketing and business stakeholders to prepare branding and marketing materials, user communication/education. Own product adoption, use and post-launch learnings.
• Measure and own impact of initiatives, decide and communicate success or failure, identify key learnings and integrate them in overall user, product & feature understanding.
• Contribute to product management functional excellence across Carousell.

Attitude and behaviours critical to success

To be successful in this role you must be dedicated to Carousell’s mission and care deeply about our users. In addition to focusing on flawless execution you will have high energy, intellectual curiosity, and a proven track record of delivering results. When data is not available, you must rely on your instincts and judgment to make high quality decisions quickly.

Qualifications

• User obsession and empathy.
• Focus on impact and results. You work on the right things and get them done.
• Drive and resourcefulness to persevere and overcome obstacles achieving challenging goals.
• Strong product judgement. Willingness and ability to take smart risks and fail forward.
• Strong marketplace systems thinking: you understand network creation and liquidity, and can manage trade-offs across buyers, sellers, and growth goals.
• Track record of successfully solving complex and ambiguous problems, taking end to end ownership.
• High integrity and ability to positively collaborate with others
• Ability to think, speak and write succinctly and clearly.
• Analytical skills to understand & generate insights from user data. Fluency querying and working with data.
• Ability and interest to use AI tools to accelerate product discovery, development as well as creating AI driven products when that is the best solution.
• Familiarity with effective product development processes and rapid product development techniques, such as Design sprints, Story mapping and others
• ~8+ years building user‑facing products, including ~4+ years as a PM (or equivalent founder/lead experience).
• Bachelor’s degree, with strong academic record, in Computer Science or a related field such as Math, Physics, Engineering, Finance, Economics, or Business Administration. Masters preferred.

Additional information

Good to have:

• Experience with online marketplaces
• Experience in consumer in SEA/HK