Senior Product Manager, Conversational AI Chatbot & Agent Quality

P2P; Singapore; On-site; SGD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive total compensation package

L&D programs and education subsidy

Wellness and meal allowances

Comprehensive healthcare schemes

Job summary

OKX is seeking a Product Manager to drive the foundational infrastructure for AI agent products in Singapore. You will own product vision, strategy, and execution for these critical systems, ensuring quality at scale.

Ideal candidates have 5+ years of PM experience focused on AI/ML products, a strong technical background, and are adept at working cross-functionally. The company offers a competitive compensation package along with various benefits for employees' growth and wellness.

Qualifications

• 5+ years of product management experience, with at least 2 years focused on AI/ML products.
• Experience shipping AI products or platforms to production.
• Strong understanding of the AI agent development lifecycle.

Responsibilities

• Own the end-to-end product lifecycle for AI agent infrastructure.
• Define product vision, strategy, and roadmap for internal AI product teams.
• Partner with engineering and business stakeholders to define product requirements.

Skills

Product management experience

AI/ML products

Technical acumen

Data-driven mindset

Strong communication in English

Tools

AI agent frameworks

API design

Job description

OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

About The Opportunity

We are looking for a Product Manager who can drive the foundational infrastructure behind AI agent products. As agentic AI rapidly moves from research to production, the platforms that power agent development, evaluation, and deployment have become mission-critical. You will own the product vision, strategy, and execution for these infrastructure systems — ensuring our teams can build, test, and ship high-quality AI agents at scale.

This role is ideal for someone who has worked on AI/ML platforms, developer tools, or data infrastructure, and wants to apply that experience to the frontier of agentic AI.

What We Are Looking For

You have experience building the platforms and tools that empower teams to develop, evaluate, and operate AI agents at production quality. Ideal candidates will have background in one or more of the following areas:

• Data Management & Labeling — annotation platforms, training data pipelines, dataset versioning, data quality assurance, and data governance
• Agent Evaluation & Quality Assurance — benchmarking, automated evaluation, A/B testing, human‑in‑the‑loop review, and feedback‑driven model improvement
• Workflow Orchestration & Agent Runtime — multi‑step task orchestration, agent observability, debugging tooling, and developer‑facing configuration platforms
• Tool / Plugin Ecosystem Management — tool registries, API connector platforms, developer marketplaces, permission management, and security sandboxing

What You’ll Be Doing

• Own the end‑to‑end product lifecycle for AI agent infrastructure: from problem discovery and requirement definition, through development and launch, to post‑launch iteration
• Define product vision, strategy, and roadmap for infrastructure that serves internal AI product teams as primary customers
• Partner closely with engineering, AI/ML research, and business stakeholders to translate complex technical capabilities into well‑scoped, shippable product requirements
• Establish evaluation frameworks and quality metrics that drive continuous improvement of agent performance, reliability, and safety
• Build feedback loops connecting production signals (user ratings, task success/failure, escalations) back into model and data improvement pipelines
• Define platform SLAs, KPIs, and capacity plans; balance scalability and reliability with fast iteration
• Stay current with the rapidly evolving AI agent landscape and translate emerging capabilities (new models, tool‑use paradigms, orchestration patterns) into infrastructure opportunities

What We Look For In You

• 5+ years of product management experience, with at least 2 years focused on AI/ML products or developer infrastructure
• Demonstrated experience shipping AI products or platforms to production (consumer or enterprise)
• Strong technical acumen: comfortable discussing model architectures, prompt engineering, API design, and system trade‑offs with engineers
• Solid understanding of the AI agent development lifecycle: from data collection and annotation, through model training and evaluation, to production deployment and monitoring
• Data‑driven mindset with experience defining KPIs, running experiments, and making decisions under uncertainty
• Strong written and verbal communication in English; Mandarin Chinese is a significant plus

Nice‑To‑Haves

• Hands‑on experience with AI agent frameworks or platforms (e.g., Claude Skills, Anthropic MCP, LangChain / LangGraph, OpenAI Assistants API, Coze, Dify, or similar)
• Experience building PaaS‑level platforms: agent development environments, low‑code/full‑code toolchains, or multi‑agent orchestration systems
• Background in software engineering or technical PM with coding experience
• Experience with responsible AI practices: safety evaluation, bias mitigation, hallucination detection, and guardrail design
• Familiarity with the Web3 or fintech domain
• Understanding of the competitive landscape: familiarity with how leading companies (both in China and globally) are approaching agent infrastructure and evaluation

Perks & Benefits

• Competitive total compensation package
• L&D programs and education subsidy for employees' growth and development
• Various team building programs and company events
• Wellness and meal allowances
• Comprehensive healthcare schemes for employees and dependants
• More that we love to tell you along the process!