Senior / Patient Service Associate (Specialist Outpatient Clinic)

Woodlands Health; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare provider in Singapore is seeking a Senior Patient Service Associate to join their Specialist Outpatient Clinics Operations Team. The role involves assisting clinicians, managing patient services, and supporting clinic operations to enhance patient experience. Candidates should possess at least a GCE 'N' or 'O' level and experience in customer service is preferred. This position requires a team player who is proactive and patient-oriented.

Qualifications

• Patient-oriented with a commitment to enhancing patient experience.
• Driven and willing to learn and adapt to changes.
• Experience in frontline customer service is preferred.

Responsibilities

• Assist clinicians during consultations and manage patient queues.
• Perform phlebotomy and take patient parameters as required.
• Provide financial counselling and manage administrative duties.

Skills

Customer service orientation

Team player

Proactivity

Education

GCE 'N' or 'O' level

Job description

Job Purpose

Senior Patient Service Associate (PSA) will be part of the Specialist Outpatient Clinics Operations Team. He/ She will work closely with PSA Assistant Supervisor/ Supervisor, clinicians, Nursing and Allied Health teams, to ensure smooth daily clinic operations and provide excellent patient care and experience.

Major Duties & Responsibilities

• Specific
  • He/ she will:
    • Perform patient service duties which may include, but not limited to:
    • Roving patient service duties
      • Be proactive in rendering assistance and training to patients in the use of self-service stations for registration or payment, patient applications, way-finding, bill/payment/Medisave claim enquiries, as required
• Room assisting duties
  • Provide efficient assistance to clinicians during consultations in terms of chaperone, administrative duties, preparing instrument sets for procedures, etc
  • Relay doctor’s instructions to patient, schedule appointments, activate relevant provider ranking within the system and ensure all services are billed on a timely basis
  • Manage queue for clinic
• Clinical support duties
  • Perform phlebotomy, visual acuity, parameters taking etc as required
• Counter duties
  • Provide financial counselling and listing for surgeries and admissions, medication supply verification, fall risk education, etc
• Administrative duties
  • Manage phone calls, email enquiries, ensure clinic readiness etc
• Be part of the team to support initiatives to work towards clinic’s KPI and provide on-the-job training for junior staff.

General

• Participate actively in hospital’s or Department’s projects and corporate events or activities
• Perform any other duties / projects as assigned by Supervisor or HOD

Requirements

• Possess at least a GCE 'N' or 'O' level
• Patient-oriented and will go the extra mile to enhance patient experience
• Driven, willing to learn and embrace change
• Team players, able to foster strong relationships at all levels and across various departments and institutions
• Experience in frontline customer service preferred

Please be informed that only applications submitted through NHG Career Webpage (corp.nhg.com.sg/Careers), Jobstreet Singapore (jobstreet.com.sg), Singapore Medical Association (sma.org.sg), MyCareersFuture.sg, LinkedIn and WHC appointed recruitment agencies will be considered. If you are accessing this job posting from another recruitment channel, please visit the official channels mentioned above.