Senior / Patient Service Associate, Specialist Clinics Operations

Changi General Hospital; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare institution in Singapore is seeking individuals to manage clinic session changes and patient appointments. Candidates with relevant qualifications and 1 to 2 years of experience are preferred, though those with no experience are welcome to apply. Excellent communication skills and proficiency in Microsoft Office are essential for this role, which operates Monday to Friday with staggered office hours.

Qualifications

• 1 to 2 years of working experience, preferably in healthcare industry.
• Candidates with no prior experience are welcome to apply.

Responsibilities

• Effect clinic session changes and manage patient appointments.
• Meet quality standards and achieve KPIs monthly.
• Provide excellent customer service and administrative support.

Skills

Interpersonal skills

Communication skills

Microsoft Office proficiency

Education

GCE ‘N’/ ‘O’ / ‘A’ Level, NITEC, Higher NITEC or Diploma

Job description

Responsibilities

• Responsible for effecting clinic session changes in system, registering and liaising with different stakeholders to manage patient appointments, as well as other administrative duties
• Meet quality standards and achieve department KPIs on a monthly basis
• Provide excellent customer service and meticulous administrative support
• Any other duties assigned from time to time

Requirements

• GCE ‘N’/ ‘O’ / ‘A’ Level, NITEC, Higher NITEC or Diploma in any relevant discipline
• 1 to 2 years of working experience, preferably in healthcare industry
• Candidates with no prior experience are welcome to apply
• Good interpersonal & communication skills
• Proficient in Microsoft Office applications

Working Schedule

• Mon – Fri | Office hours (staggered)
• 1 half day Sat (AM) every 8 weeks

Only shortlisted candidates will be notified