Senior Patient Service Associate (Recruitment Officer, Contract)

KK WOMEN'S AND CHILDREN'S HOSPITAL PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading healthcare institution in Singapore is seeking a detail-oriented Recruitment Officer to identify and enrol eligible patients into the KidSTART@ KKH KIDS 0-3 Programme. This role combines strong data management skills with patient engagement responsibilities. Candidates should possess relevant qualifications and a keen eye for detail, with the ability to multitask effectively.

Qualifications

• 2-4 years of relevant experience, or 6-10 years with GCE N/O/A Level/NITEC.
• Healthcare or community service experience is advantageous.
• Ability to learn healthcare management systems.

Responsibilities

• Track and analyze participant data using advanced Excel functions.
• Screen and assess family eligibility through data analysis.
• Coordinate with clinic staff to identify potential programme participants.

Skills

Advanced Excel skills

Database maintenance

Professional communication

Organizational skills

Multitasking

Education

Diploma or GCE N/O/A Level/NITEC in Healthcare

Tools

Microsoft Office

OAS

SAP

Job description

Overview

We're seeking a detail-oriented Recruitment Officer to identify and enrol eligible patients into the KidSTART@ KKH KIDS 0-3 Programme. This role combines strong data management skills with patient engagement responsibilities.

Responsibilities

1. Programme Recruitment & Data Management
   • Track and analyse potential participant data using advanced Excel functions
   • Maintain comprehensive recruitment databases with meticulous attention to detail
   • Generate recruitment reports
   • Ensure data accuracy and compliance with PDPA guidelines
2. Family Engagement & Screening
   • Screen and assess family eligibility through systematic data analysis
   • Guide prospective families through the programme enrolment process
   • Coordinate with Social Work Assistants/Coordinators for recruitment of patient
3. Manage appointment scheduling via the hospital appointment system
4. Programme Support
   • Coordinate with clinic staff to identify potential programme participants
   • Maintain organised records of all recruitment activities
   • Track and follow up on pending applications
   • Administrative duties to support any ad hoc assignments, as when required

Requirements

• Diploma with 2-4 years\' relevant experience, OR GCE N/O/A Level/NITEC in Healthcare with 6-10 years\' relevant experience
• Healthcare or community service experience is advantageous
• Advanced Excel skills for data analysis and management
• Strong experience in database maintenance and data cleaning
• Proficient in Microsoft Office, OAS and SAP
• Ability to learn and navigate healthcare management systems
• Exceptional organisational skills
• Strong attention to detail in data handling
• Professional yet approachable communication style
• Ability to maintain objectivity while showing empathy
• Team player with initiative and problem-solving abilities
• Fast-paced environment requiring efficient multitasking

Join us in making a difference by connecting eligible families with crucial early childhood development support through the KidSTART programme. Shortlisted candidates will be contacted via email.