Senior Patient Service Associate

KK Women's & Children's Hospital; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading healthcare institution in Singapore is seeking a detail-oriented Recruitment Officer to manage patient engagement and data management for the KidSTART programme. Candidates should possess strong data analysis skills and experience in healthcare or community services. Successful applicants will guide families through the enrolment process and maintain comprehensive recruitment databases. An advanced skill in Excel and a meticulous approach to data handling are essential. Join us in supporting early childhood development initiatives!

Qualifications

• Healthcare or community service experience is advantageous.
• Ability to learn healthcare management systems.
• Fast-paced environment requiring efficient multitasking.

Responsibilities

• Identify and enrol eligible patients into the KidSTART programme.
• Track and analyse potential participant data using advanced Excel functions.
• Guide families through the programme enrolment process.

Skills

Advanced Excel skills for data analysis

Exceptional organisational skills

Strong attention to detail

Professional communication style

Team player with problem-solving abilities

Education

Diploma with 2-4 years' relevant experience

GCE N/O/A Level/NITEC in Healthcare with 6-10 years' experience

Tools

Microsoft Office

OAS

SAP

Job description

We're seeking a detail-oriented Recruitment Officer to identify and enrol eligible patients into the KidSTART@ KKH KIDS 0-3 Programme. This role combines strong data management skills with patient engagement responsibilities.

Key Responsibilities

1) Programme Recruitment & Data Management

• Track and analyse potential participant data using advanced Excel functions
• Maintain comprehensive recruitment databases with meticulous attention to detail
• Generate recruitment reports
• Ensure data accuracy and compliance with PDPA guidelines

2) Family Engagement & Screening

• Screen and assess family eligibility through systematic data analysis
• Guide prospective families through the programme enrolment process
• Coordinate with Social Work Assistants/Coordinators for recruitment of patient

3) Manage appointment scheduling via the hospital appointment system

4) Programme Support

• Coordinate with clinic staff to identify potential programme participants
• Maintain organised records of all recruitment activities
• Track and follow up on pending applications
• Administrative duties to support any ad hoc assignments, as when required

Requirements

• Diploma with 2-4 years' relevant experience, OR GCE N/O/A Level/NITEC in Healthcare with 6-10 years' relevant experience
• Healthcare or community service experience is advantageous
• Advanced Excel skills for data analysis and management
• Strong experience in database maintenance and data cleaning
• Proficient in Microsoft Office, OAS and SAP
• Ability to learn and navigate healthcare management systems
• Exceptional organisational skills
• Strong attention to detail in data handling
• Professional yet approachable communication style
• Ability to maintain objectivity while showing empathy
• Team player with initiative and problem-solving abilities
• Fast-paced environment requiring efficient multitasking

Join us in making a difference by connecting eligible families with crucial early childhood development support through the KidSTART programme. Shortlisted candidates will be contacted via email.