Senior / Patient Service Associate, Pre-Operative & Admitting Services

Sengkang General Hospital; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A healthcare facility in Singapore is seeking a Customer Service Representative to manage admission operations. Responsibilities include scheduling appointments, processing payments, and maintaining patient records. Candidates should have GCE 'O' / 'N' Level, with at least 1 year experience in customer service. Familiarity with SAP is a plus. Staggered work hours may apply.

Qualifications

• At least 1 year of frontline customer service experience.
• Excellent interpersonal skills and attention to detail.
• Ability to work staggered hours between 8.30am and 6.30pm on weekdays.

Responsibilities

• Deliver professional customer service in admission centres.
• Manage urgent admissions, appointment scheduling, and payments.
• Maintain accurate patient records and documentation.

Skills

Customer-oriented

Interpersonal skills

Attention to detail

Education

GCE ‘O’ / ‘N’ Level

Tools

SAP system

Job description

You will deliver professional customer service to ensure smooth operation of the admission centres. This includes managing urgent admissions from outpatient clinics, appointment scheduling, payments, financial counselling and delivering pre-operative instructions to patients. In addition, you will maintain accurate patient records and documentation, as well as participate in quality improvement initiatives.

Requirements

GCE ‘O’ / ‘N’ Level with at least 1 year of frontline customer service experience

Customer-oriented with excellent interpersonal skills and attention to detail

Experience with SAP system will be advantageous

Able to work staggered hours between 8.30am and 6.30pm on weekdays