Senior / Patient Service Associate, Pre-Operative & Admitting Services

Singapore National Eye Centre; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A healthcare facility in Singapore is seeking a customer service professional to ensure smooth operations at the admission centres. You will handle urgent admissions, schedule appointments, and maintain accurate patient records. Ideal candidates have at least 1 year of experience in frontline service, with a strong customer orientation and excellent interpersonal skills. Familiarity with the SAP system is a plus.

Qualifications

• At least 1 year of frontline customer service experience.
• Ability to work staggered hours between 8.30am and 6.30pm.

Responsibilities

• Deliver professional customer service to ensure smooth operation of the admission centres.
• Manage urgent admissions from outpatient clinics, appointment scheduling, and payments.
• Maintain accurate patient records and documentation.

Skills

Customer-oriented

Excellent interpersonal skills

Attention to detail

Education

GCE ‘O’ / ‘N’ Level

Tools

SAP system

Job description

Overview

You will deliver professional customer service to ensure smooth operation of the admission centres. This includes managing urgent admissions from outpatient clinics, appointment scheduling, payments, financial counselling and delivering pre-operative instructions to patients. In addition, you will maintain accurate patient records and documentation, as well as participate in quality improvement initiatives.

Qualifications

• GCE ‘O’ / ‘N’ Level with at least 1 year of frontline customer service experience
• Customer-oriented with excellent interpersonal skills and attention to detail
• Experience with SAP system will be advantageous
• Able to work staggered hours between 8.30am and 6.30pm on weekdays