Senior / Patient Service Associate (Inpatient Ward) (Temporary 2-5 months Contract)

Woodlands Health; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A healthcare provider in Singapore is seeking a Senior Patient Service Associate for a temporary contract. Responsibilities include coordinating admission procedures, assisting patients, and managing queries. Candidates should have at least GCE 'N' or 'O' levels and preferably experience in customer service. This role requires working in rotating shifts, including weekends and holidays.

Qualifications

• Ability to work 2 rotating shifts, including weekends and public holidays.
• Experience in frontline customer service preferred.

Responsibilities

• Perform admission procedure and coordinate with Bed Management Unit.
• Attend to queries from both internal and external customers.
• Assist with appointment scheduling for patients' follow up.

Skills

Bilingual ability

Customer service experience

Education

GCE 'N' or 'O' levels, Professional Certificate/NITEC/Higher NITEC or Diploma

Job description

Senior / Patient Service Associate (Inpatient Ward) (Temporary 2-5 months Contract)

Family Group: Ancillary

Main Duties & Responsibilities

• Perform admission procedure and coordinate with Bed Management Unit for bed booking and reservation
• Attend to queries from both internal and external customers
• Render assistance to patients when necessary
• Collect payment for services rendered and accountable for payment collected
• Provide financial counselling to patients
• Assist with appointment scheduling for patients' follow up
• Order ward supply items such as stationaries and inventory management
• To maintain the cleanliness and tidiness of the wards' counters

Requirements

• Possess at least a GCE 'N' or 'O' levels, Professional Certificate/NITEC/Higher NITEC or Diploma
• Possess the ability to speak two or more languages / dialects to liaise with dialects speaking patients
• Possess experience in frontline customer service preferred
• Possess the ability to work 2 rotating shifts, including weekends and public holidays

Please be informed that only application submitted throughNHG Career Webpage (corp.nhg.com.sg/Careers), Jobstreet Singapore (jobstreet.com.sg), Singapore Medical Association (sma.org.sg), MyCareersFuture.sg, LinkedIn and WHC appointed recruitment agencieswill be considered. If you are accessing this job posting from another recruitment channel, please visit the official channels mentioned above.