Senior / Patient Service Associate (ED / Urgent Care Centre)

Woodlands Health; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A healthcare provider in Singapore is hiring for a position focusing on patient registration and customer service. Candidates should possess at least a GCE 'N' or 'O' levels and have the ability to speak multiple languages. Experience in frontline customer service is preferred, and the role requires working in 12-hour shifts, including weekends and public holidays.

Qualifications

• Ability to speak two or more languages/dialects preferred.
• Experience in frontline customer service is an advantage.
• Must work 2 rotating shifts (12 hours) including weekends and public holidays.

Responsibilities

• Register patients for consultation.
• Attend to queries from internal and external customers.
• Assist patients and collect payments.

Skills

Customer service

Bilingual abilities

Computer literacy

Education

GCE 'N' or 'O' levels, Professional Certificate/NITEC or Diploma

Job description

Company description:
Woodlands Health (WH) provides care for the North‑Western population in Singapore. We will operate a purpose‑built integrated Campus set to open progressively from 2023. The Campus will include a fully integrated acute and community hospital, specialist outpatient clinics, intermediate and long‑term care facilities and green healing spaces. We will offer a comprehensive range of acute, sub‑acute, rehabilitative and transitional care services, working closely with partners to deliver seamless care within and beyond our Campus. Since 2016, WH has started serving and empowering residents in their health journey through our Community Nurse Posts and outreach efforts. In September 2020, WH introduced the GPFirst Programme in the North and opened the first community‑based Urgent Care Centre at Kampung Admiralty making urgent care more accessible to residents living nearby.

Main Duties & Responsibilities

• Register patients for consultation
• Attend to queries from both internal and external customers
• Render assistance to patients when necessary
• Collect payment for services rendered and be accountable for payment collected
• Provide financial counselling to patients
• Assist with appointment scheduling for patients' follow up

Requirements

• Possess at least a GCE 'N' or 'O' levels, Professional Certificate/NITEC or Diploma
• Possess the ability to speak two or more languages / dialects will be an advantage (to liaise with dialects speaking patients)
• Computer literate
• Possess experience in frontline customer service preferred
• Possess the ability to work 2 rotating shifts (12 hours shift), including weekends and public holidays

Please be informed that only application submitted through NHG Career Webpage (corp.nhg.com.sg/Careers), Jobstreet Singapore (jobstreet.com.sg), Singapore Medical Association (sma.org.sg), MyCareersFuture.sg, LinkedIn and WHC appointed recruitment agencies will be considered. If you are accessing this job posting from another recruitment channel, please visit the official channels mentioned above.