Senior/Patient Service Associate, Call Centre Shared Services (Contract)

Singapore General Hospital; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading healthcare institution in Singapore is seeking a Patient Service Associate to handle various forms of communication from patients and the public. The role involves assisting with appointment management and addressing inquiries and complaints. Ideal candidates should possess at least Higher NITEC/NITEC/GCE N/O/A Levels, with prior service industry experience seen as a plus.

Qualifications

• At least Higher NITEC/NITEC/GCE N/O/A Levels.
• Candidates with Diploma in a service-related field can be considered for the Senior Patient Service Associate position.
• Prior experience in the service industry will be an advantage.

Responsibilities

• Attend to calls, faxes, emails, and other interactions from patients and the public.
• Assist with rescheduling and cancellation of Radiology appointments.
• Handle and resolve complaints and feedback.

Skills

Customer service skills

Team player

Professional communication

Education

Higher NITEC/NITEC/GCE N/O/A Levels

Job description

Overview

You will be required to attend to calls, faxes, emails and other forms of interactions (including but not limited to live chats, messaging) from patients, patients’ family members, members of public, other government agencies, other public and private health institutions and SingHealth staff, with regards to general enquiries and appointment related matters. You will assist with the rescheduling and cancellation of Radiology appointments and review the patients’ appointments for Specialist Outpatient Clinic consults to the respective Central Appointment Call Centres. Your duties also include handling and resolving complaints and feedback, and assisting with collecting and collating calls information and/ or statistics, where required.

Job requirements

• At least Higher NITEC/ NITEC/ GCE N/ O/ A Levels
• Candidates with Diploma in service related field can be considered for the Senior Patient Service Associate position
• Prior experience in service industry will be an advantage
• Team player with a positive attitude
• Ability to engage people over the phone in a courteous, timely and professional manner