Senior/Patient Service Associate, Call Centre Shared Services (Contract)

KK Women's & Children's Hospital; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare institution in Singapore is seeking a Patient Service Associate to manage calls, emails, and live chats regarding appointments and inquiries. Responsibilities include rescheduling Radiology appointments and resolving patient complaints. Ideal candidates should have at least Higher NITEC/ NITEC/ GCE N/ O/ A Levels, with a positive attitude and customer service experience.

Qualifications

• Candidates must have at least Higher NITEC/ NITEC/ GCE N/ O/ A Levels.
• Prior experience in the service industry is advantageous.
• Team player with a positive attitude required.

Responsibilities

• Handle calls, faxes, emails, and live chats for patient inquiries.
• Assist with rescheduling and canceling Radiology appointments.
• Resolve complaints and feedback from patients and their families.

Skills

Customer service

Communication

Teamwork

Education

Higher NITEC/ NITEC/ GCE N/ O/ A Levels

Diploma in service related field

Job description

Overview

You will be required to attend to calls, faxes, emails and other forms of interactions (including but not limited to live chats, messaging) from patients, patients’ family members, members of public, other government agencies, other public and private health institutions and SingHealth staff, with regards to general enquiries and appointment related matters. You will assist with the rescheduling and cancellation of Radiology appointments and review the patients’ appointments for Specialist Outpatient Clinic consults to the respective Central Appointment Call Centres. Your duties also include handling and resolving complaints and feedback, and assisting with collecting and collating calls information and/ or statistics, where required.

Job requirements

• At least Higher NITEC/ NITEC/ GCE N/ O/ A Levels
• Candidates with Diploma in service related field can be considered for the Senior Patient Service Associate position
• Prior experience in service industry will be an advantage
• Team player with a positive attitude
• Ability to engage people over the phone in a courteous, timely and professional manner