Senior Patient Service Associate, Business Office (Financial Counselling)

Sengkang General Hospital; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A healthcare facility in Singapore is seeking a Senior Patient Service Associate to provide financial counselling to patients. Responsibilities include attending to inquiries, ensuring timely case closures, and participating in quality improvement projects. Candidates must possess a diploma and at least 1 year of relevant experience. Strong interpersonal and communication skills along with a customer-oriented mindset are essential for this role.

Qualifications

• At least 1 year of relevant experience.
• Highly motivated, independent and adaptable to change.
• Flair for numbers.

Responsibilities

• Provide inpatient financial counselling to patients and their next‑of‑kin.
• Attend to financial counselling enquiries and ensure case closures.
• Participate in quality improvement projects.

Skills

Interpersonal skills

Communication skills

Customer-oriented

Attention to detail

Education

Diploma

Job description

Senior Patient Service Associate, Business Office (Financial Counselling)

You will provide inpatient financial counselling to patients and their next‑of‑kin involving patient consent and authorization, estimated bills, healthcare financing and assistance schemes, payment options and payment collection. You will attend to financial counselling enquiries and follow through timely case closures. Other responsibilities include computation of statistical information, checking of document completeness, maintaining secured document keeping, participating in quality improvement projects, and providing administrative support to the department.

Requirements

• Diploma with at least 1 year of relevant experience
• Good team player with strong interpersonal and communication skills
• Highly motivated, independent and adaptable to change
• Customer‑oriented and meticulous with a flair for numbers