Senior / Patient Service Associate

National Neuroscience Institute; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading healthcare institution in Singapore seeks a customer service representative to provide exceptional service to patients and assist doctors during consultations. The role requires strong interpersonal skills and a service-oriented mindset, with responsibilities including patient support, administrative tasks, and counter duties. Ideal candidates should have at least GCE 'N' level and 1-2 years of customer service experience. Join a dynamic team in a fast-paced clinic environment.

Qualifications

• 1-2 years of experience in customer service.
• Pleasant disposition and service-oriented approach.
• Ability to work in a fast-paced environment with PC literacy.

Responsibilities

• Provide high standard of service excellence to patients.
• Assist doctors during consultations and provide translation support.
• Perform administrative tasks after clinic sessions.
• Handle counter duties accurately for registration and billing.
• Educate patients on managing appointments effectively.

Skills

Customer service experience

Interpersonal skills

Computer literacy

Multitasking

Education

Minimum GCE 'N' level

Job description

Company description

National Neuroscience Institute (NNI), Singapore is the national specialist centre and regional centre for clinical referrals for the management and treatment of the neurosciences, as well as for education and research conducted in the field. NNI offers over 20 subspecialties in neuroscience care and treats a broad range of illness affecting the brain, spine, nerves and muscles. Offering a comprehensive range of Neurology, Neurosurgery and Neuroradiology services using the latest technology and experience of our healthcare professionals, NNI is at the forefront of neuroscience care in Singapore and across the region.

Job Responsibilities

• Provide and maintain high standard of service excellence to patients, caregivers, and colleagues.
• Preparation of clinic for daily operations prior to opening and facilitate proper handover at the end of each clinic session and at end closing time.
• Assist doctors and act as chaperones during in-clinic consultations and teleconsultations, providing translation support when necessary.
• Timely follow-up of administrative tasks after clinic sessions, including handling inquiries, educating patients on managing appointments and making payments online e.g., using HealthHub, and scheduling appointments promptly.
• Handle counter duties with precision for accurate registration and billing.
• Attend to patient enquiries through various platforms, e.g., face-to-face, phone, and emails.
• Provide financial counselling with knowledge of financial schemes available to patients.
• Ad-hoc duties as assigned.

Requirements

• Minimum GCE 'N' level with at least 1 - 2 years of customer service experiences.
• Service-oriented with a pleasant disposition.
• Demonstrate strong interpersonal skills and effective teamwork.
• PC / computer literacy and able to multi-task in a fast-paced environment.
• 5-day work week (Monday to Friday) and staggered working hours (from 8am to 5.30pm; 8.30am to 6pm or 9am to 6.30pm).