Senior Optimization Consultant

AIRWALLEX (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A financial technology company is seeking a Senior Optimization Consultant to enhance payment performance for its largest merchants. In this role, you will analyze data and collaborate with internal stakeholders to identify improvement opportunities. You will train teams on effective customer engagement and communicate insights to drive performance. The ideal candidate has a strong background in payments, SQL skills, and excellent communication abilities. This role offers the chance to work closely with clients and contribute to significant changes in payment processes.

Qualifications

• Outstanding professional and academic record of achievement.
• Prior experience in payments.
• Comfort with SQL.
• Intellectual curiosity about customers' problems.
• Adeptness in ambiguity.
• Excitement about working with data.
• Brilliant verbal and written communication skills.
• Ability to work with stakeholders at varying seniority.

Responsibilities

• Gather insights through data analysis to improve payment performance.
• Design and deliver methodologies for performance improvement.
• Lead discussions with customers on payment performance.
• Train stakeholders on leading discussions with customers.
• Liaise with Product teams on customer feedback.
• Support engagements with external stakeholders.

Skills

Data analysis

SQL

Communication skills

Cross-functional collaboration

Education

Outstanding professional and academic record

Tools

BI tools (Looker, BigQuery)

Job description

What you’ll do

As a Senior Optimization Consultant, your role is to provide expert knowledge and insights to Airwallex’s largest merchants. You will collaborate with a range of internal stakeholders – including Account Managers, Product Managers and Data Scientists – to uncover opportunities to improve authentication and fraud. You will educate Airwallex merchants and internal teams on major trends in our key customers’ payment performance and create actionable plans to improve performance and integrations. You may also support engagements that we have with external partners (e.g., card issuers).

This role is based in New York.

Responsibilities:

• You will gather insights – through data analysis and industry knowledge – that allow us to identify opportunities to improve our customers’ payment performance

• You will design and deliver a standard methodology to improve payment performance, updating this as we learn more about our customers and their payments

• You will lead discussions with customers on their existing payment performance, opportunities to improve and requirements to implement

• You will train internal stakeholders (e.g., Sales teams) on how to lead discussions with customers and prospects, providing them with tooling as required

• You will liaise with our Product teams to ensure that they understand customer feedback and incorporate your learnings into their roadmaps

• You will support engagements with external stakeholders (e.g., card issuers)

Who you are

We’re looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum Requirements:

• Outstanding professional and academic record of achievement

• Prior experience in payments

• Comfort with SQL

• Intellectual curiosity: you want to understand our customers’ problems inside‑out and to know how our product can help to solve them

• Adeptness at bringing structure to ambiguous, fast‑moving problem spaces

• A love of working with data and get excited about demonstrating our impact – you should have significant analytical experience

• Brilliant communication skills; you are equally at ease across verbal and written communications and comfortable presenting to clients/external stakeholders

• Comfort working cross‑functionally with stakeholders at varying levels of seniority

Preferred Requirements:

• Proficiency in BI tools (e.g., Looker, BigQuery), and/or statistical software

• Experience as an optimization consultant in another payments company