Senior Ops Lead, Community Care & Patient Experience

National University Polyclinics; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare institution in Singapore is seeking a professional to support community health operations. You will engage community partners, analyze operational data, and enhance patient experience through feedback management. The ideal candidate has a Bachelor's degree and at least 2 years of experience in healthcare or customer service. Strong communication and analytical skills are essential for this role.

Qualifications

• Minimum 2 years of working experience.
• Experience in healthcare or customer service environment will be advantageous.
• Strong sense of responsibility and ability to manage complaints and feedback.

Responsibilities

• Support operations of Community Care Team to enhance health.
• Engage community partners for health collaboration.
• Analyze ops data to monitor workloads and performance.
• Pilot new programs and evaluate technology for workflow improvement.
• Manage resident feedback to enhance patient experience.

Skills

Communication skills

Interpersonal skills

Analytical skills

Education

Bachelor's Degree

Job description

A healthcare institution in Singapore is seeking a professional to support community health operations. You will engage community partners, analyze operational data, and enhance patient experience through feedback management. The ideal candidate has a Bachelor's degree and at least 2 years of experience in healthcare or customer service. Strong communication and analytical skills are essential for this role.