Senior Operations Specialist - Logistics

Crane Worldwide Logistics; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A logistics company in Singapore is seeking a Senior Operations Specialist to enhance operational efficiency and client satisfaction. Responsibilities include process optimisation, data analysis, and resolving client issues. The ideal candidate has at least 3 years of experience in logistics and exceptional communication skills. This role involves collaboration across teams to implement best practices and monitor performance metrics.

Qualifications

• Advanced skills in Excel and data analysis.
• Superior written and verbal communication abilities.
• Experience managing multiple tasks and meeting deadlines.
• Understanding of logistics and freight forwarding with 3+ years in operational roles.

Responsibilities

• Collaborate with teams to implement process improvements.
• Review business performance and KPIs.
• Resolve escalated operational issues for clients.
• Track market trends impacting operational performance.
• Develop and distribute operational reports and presentations.

Skills

Reliability

Attention to Detail

Self-Initiative

Team Orientation

Education

Diploma in Logistics, Supply Chain Management, Business, or related field

Tools

Microsoft Office Suite

Excel

Job description

Senior Operations Specialist - Logistics

Operational Coordination & Process Optimisation: Collaborate with cross-functional account teams to identify, implement, and monitor continuous process improvements that boost efficiency and ensure the consistent delivery of customer commitments.

Performance and Data Analysis: Regularly review business performance and key performance indicators, using advanced Excel and data analysis skills to generate actionable insights and comprehensive reports.

Client Interaction & Issue Resolution: Serve as a primary support resource for client-facing operations. Engage in direct interactions to resolve escalated operational issues and provide tailored solutions that enhance the customer experience.

Market and Trend Monitoring: Track market trends and understand how evolving market conditions impact operational performance, adapting processes and strategies accordingly.

Reporting & Presentation: Develop, monitor, and distribute detailed reports and presentations that communicate operational performance, efficiency metrics, and improvement plans to internal teams and customers.

Team Collaboration and Best Practices Implementation: Support regional teams by sharing best practices in data integrity, timely quotations, and process enhancements. Work collaboratively to streamline operations and ensure consistency across all markets.

Core Competencies

• Reliability: Consistently maintains high standards of operational performance and dependability.
• Attention to Detail: Exhibit a meticulous approach to data management, reporting, and addressing operational challenges.
• Self-Initiative & Team Orientation: Demonstrate proactive problem‑solving skills and the ability to work both independently and collaboratively within diverse teams.

Qualifications

• Technical Proficiency: Advanced skills in the Microsoft Office Suite, with particular expertise in Excel and data analysis.
• Communication Skills: Superior written, verbal, and presentation abilities, enabling you to engage and communicate with both internal stakeholders and customers effectively.
• Organisational Expertise: Proven capability in managing multiple tasks, prioritising deadlines, and delivering high-quality outcomes in a fast‑paced environment.
• Industry Knowledge: A solid understanding of the logistics, freight forwarding, and transportation sectors, with at least 3 years of experience in an operational role within these industries.

Education and Experience

Education: Diploma in Logistics, Supply Chain Management, Business, or a related field.

Experience: 3-5 years of combined operational experience in freight forwarding, logistics, white glove services, or the transportation industry.