Senior Operations Manager

Paradise Dynasty; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading restaurant group in Singapore is seeking an experienced Operations Manager to oversee the performance of multiple restaurant outlets. The ideal candidate will provide strategic leadership, drive operational excellence, and ensure high service standards. Responsibilities include managing day-to-day operations, optimizing performance, and leading teams to achieve business goals. A strong background in F&B operations with leadership experience is essential.

Qualifications

• Minimum 5 years of experience in F&B operations, including 2 years in a managerial role.
• Proven track record in multiple outlet management.
• Strong knowledge of budgeting and inventory management.

Responsibilities

• Oversee sales and operational activities across assigned outlets.
• Ensure high service standards across all restaurants.
• Drive cost management and optimize operational systems.

Skills

Leadership skills

Cost control knowledge

Interpersonal skills

Communication skills

Job description

Job Description & Requirements

About the Role

The Operations Manager oversees the performance and profitability of multiple restaurant outlets. This role plays a key part in driving operational excellence, ensuring consistency in service standards, and optimizing business performance through effective leadership, planning, and process improvement. The ideal candidate is a strategic thinker with a hands‑on approach, capable of leading teams to deliver outstanding customer experiences while achieving business goals.

Responsibilities

• Provide strategic leadership and oversight for all sales and operational activities across assigned outlets to achieve business objectives.
• Ensure smooth day‑to‑day operations, high service standards, and consistent brand experience across all restaurants.
• Drive operational excellence through effective cost management, labour optimisation, and quality assurance.
• Review and enhance operational systems, policies, and processes to improve efficiency, productivity, and customer satisfaction.
• Develop and implement strategies to support management reporting, performance monitoring, and organisational planning.
• Strengthen collaboration and communication between business units, support departments, and outlet teams to ensure alignment of goals.
• Lead initiatives to enhance profitability, streamline operations, and support long‑term business growth.
• Play an active role in business planning, including new outlet setup, performance review, and continuous improvement initiatives.

Key Performance Indicators (KPIs)

• Achievement of sales and profit targets across all assigned outlets.
• Cost and labour efficiency within approved budget levels.
• Consistent compliance with operational and service standards.
• Employee engagement and retention within outlet teams.
• Customer satisfaction scores and service feedback.
• Successful implementation of process improvements and strategic initiatives.

Requirements

• Minimum 5 years of progressive experience in F&B operations, with at least 2 years in a managerial capacity overseeing multiple outlets.
• Proven track record in restaurant operations, setup, and performance management.
• Strong business acumen with sound knowledge of cost control, budgeting, and inventory management.
• Excellent leadership and people management skills with the ability to inspire, coach, and develop a diverse team.
• Strong interpersonal, communication, and public relations abilities to build positive stakeholder relationships.
• Highly organised, results‑driven, and able to perform under pressure in a fast‑paced environment.
• Demonstrated commitment, responsibility, and integrity in all aspects of work.