Senior Operations Manager

AESOPICA PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A growing local company in Singapore seeks a Senior Operations Manager to oversee operations and enhance system efficiency across multiple functions. The ideal candidate has over 3 years of experience in F&B operations management and is skilled in implementing IT solutions to streamline processes. Strong leadership and communication skills are essential. This role requires a proactive leader who can inspire confidence and achieve operational excellence.

Qualifications

• Minimum 3 years as F&B Operations Manager overseeing 5+ outlets.
• Proven experience in IT systems implementation to enhance efficiency.
• Strong administrative, communication, and leadership skills.

Responsibilities

• Oversee operations across Boutiques and Events for excellence.
• Drive system-level continuous improvements in operations.
• Implement IT solutions to enhance operational efficiency.

Skills

Integrity and professionalism

Leadership skills

Effective communication

Analytical thinking

Collaboration

Education

Degree or Diploma

Tools

Microsoft Office

Google Workplace

Job description

The Senior Operations Manager is a key leadership role in a growing local company with plans for expansion. This role is responsible for overseeing operations across the organisation and driving system-level improvements and digital integration across teams to strengthen operational excellence, enhance employee engagement, and deliver best-in-class customer experience.

KEY RESPONSIBILITIES

(A) DIRECTLY RESPONSIBLE FOR:

(i) Company-Wide Operational Leadership

• Provide Company-wide operational leadership across Boutiques, Events, Fulfilment Logistics, Facilities Management and other operational areas to achieve operational excellence

• Lead in manpower planning; internal process (Standard Operating Procedures) documentation, adherence & improvements; budget planning & usage; and team performance

• Champion a culture of operational excellence built on quality, care and trust

• Track Key Performance Indicators, report insights, and recommend improvements to Senior Management

(ii) System-level Continuous Improvements

• Identify gaps and opportunities for system-level improvement, such as in manpower management, process improvement, cost efficiency, team productivity, technology adoption, scalable solutions, future-readiness

• Develop and implement system-level improvements

• Collaborate in cross-functional teams to deliver improvements (e.g. with Marketing, Finance, Human Resource)

(iii) Digital Transformation & Systems Integration

• Identify and implement IT solutions – both traditional (e.g. POS) and emerging (e.g. Artificial Intelligence, Data Analytics) – to enhance operational efficiency

• Identify and implement IT solutions to integrate existing IT solutions or manual workflows to supercharge operational efficiency

• Collaborate in cross-functional teams to deliver improvements

(B) OVERALL RESPONSIBLE FOR

(i) Boutique & Event Operations

• Overall responsible – assisted by Manager (Boutiques & Events) – for all Boutique and Event operations in Front-of-House and Back-of-House, including smooth daily operations, adherence to SOP and achieving of KPI

(ii) Fulfilment Logistics & Facilities Management Operations

• Overall responsible – assisted by Manager (Fulfilment Logistics & Facilities Management) – for all operations in Fulfilment Logistics and Facilities Management, including smooth daily operations, adherence to SOP and achieving of KPI

WE ARE LOOKING FOR SOMEONE WITH / WHO IS

• A high standard ofintegrity, professionalism and work ethic

• Able to see the big picture, anticipate challenges, and implement system-level solutions

• An effective communicator who inspires confidence, clarity and action across teams.

• An effective leader who builds capable teams, fosters accountability and drives results

• A collaborative leader who influences and unites teams to deliver operational excellence

Requirements & Qualifications

• Minimum 3 years of experience as F&B Operations Manager (overseeing 5 or more outlets), preferably in Quick Service Restaurant category

• Degree or Diploma

• Proven experience in implementing and integrating IT systems to enhance operational efficiency

• Strong administrative, communications and leadership skills

• Proficiency with Microsoft Office, Google Workplace

• Willing to work a typical 5-day work week, with flexibility to be in touch with ground operations on weekends and Public Holidays (if needed)

Reporting Lines

• Reports to Senior Management

• Direct Reports are managers of key functions and an HR Admin Exec within the Operations Department

Applicants may indicate their current and expected salary in their resume to help us better assess fit.