Senior Operations Executive - Surgical #HZO

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading healthcare service provider in Singapore is seeking a Clinic Manager to oversee service point operations. The successful candidate will ensure operational excellence, focus on customer satisfaction, and manage a team of non-nursing staff. Candidates should have a degree and 2-3 years of clinic management experience. Interested applicants are to send their resumes to the provided email address.

Qualifications

• Min. 2-3 years experience as a clinic manager or in clinic operations.

Responsibilities

• Manage service point operations assigned.
• Responsible for daily operations of service points.
• Work with department managers to enhance patient experiences.
• Ensure facilities are patient-friendly and safe.
• Achieve customer satisfaction targets.

Skills

Management skills

Operational oversight

Staff recruitment

Communication skills

Customer satisfaction focus

Education

Min. Degree in any field

Job description

Salary: Up to $5K (Depending on experience)

Job Scope

• Manage service point operations assigned
• Responsible for daily operations of these service points, including front counter services, administrative / operational matters and partnering Nurse Manager and other stakeholders to solve system and process problems
• Work with other department managers to ensure a positive experience for patients along the continuum of care
• Ensuring facilities are patient friendly and safe
• Partner the department managers (Ops & Admin) in achieving customer satisfaction targets
• Responsible for devising innovative services to continually improve service levels and delight customers
• Responsible for achieving volume and financial targets for clinical targets assigned. Develop and carry out business plans in conjunction with clinical chiefs to ensure that goals are reached
• Manage business through annual financial budgeting and regular reviews with clinical heads, and development of new business
• Manage a group of non-nursing staff providing services in service points.
• Conduct appraisals for non-nursing staff
• Ensure that non-nursing staff receive appropriate induction, orientation and training so that they possess appropriate skills and knowledge to carry out their jobs.
• Responsible for staff recruitment and retention to achieve stable, skilled and motivated workforce and achieve the desired customer and business outcomes.
• Responsible for two-way communication between staff and management and ensure timely dissemination of information, escalation of issues and recommending solutions to problems
• Participate in committees and other tasks as assigned
• Job rotations to other operational areas after 3 years

Job Requirements

• Min. Degree in any field
• Min. 2-3 years experience as a clinic manager/ clinic operations

For interested applicants, please send your updated resume to: [e-mail]

All candidates’ information will be treated with the strictest confidence

Melissa Zhang Zhiqi (Mezzo)

R2197564

Recruit Express Pte Ltd

99C4599