Senior / Operations Executive | HR | Up to $3300

Adecco; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading workforce solutions provider in Singapore is seeking a dedicated individual to manage client relationships and provide human resource solutions. Responsibilities include budgeting, managing recruitment processes, overseeing associate welfare, and ensuring operational excellence. Ideal candidates should have at least 2 years of relevant experience, proficiency in Microsoft Office, and strong interpersonal skills. The role includes a 1-year renewable contract with a gross salary of up to $3300.

Qualifications

• At least 2 years of relevant experience.
• Willing to learn new technologies.

Responsibilities

• Involve in budgeting and resource planning.
• Ensure client satisfaction through regular reviews.
• Manage the recruitment process and onboarding.
• Oversee associate performance and welfare.
• Act as primary operational contact for service delivery.

Skills

Microsoft Office proficiency

Service delivery skills

Problem resolution skills

Strong interpersonal skills

Team player

Self-motivated

Job description

Adecco is a global leader in workforce solutions, specializing in staffing, recruitment, and HR services across various industries. With a vast network and expertise, we help businesses find the right talent while supporting individuals in advancing their careers.

The Opportunity

• 9am - 6pm (4 weekdays & 1 weekend)
• Main Office : Shaw Centre, may have to visit client's site
• Up to a gross of $3300
• 1-Year Renewable Contract

Job Scope

Design & Implementation

• Involves in budgeting, planning of resources and timelines
• Collaborate with internal teams (e.g., Finance) to ensure smooth invoicing and payments.

Client & Account Management

• Provide comprehensive Human Resource Solutions (e.g., Employment Act, market trends, salary benchmarks) to clients.
• Ensure client satisfaction through regular operational reviews, timely invoicing, and addressing escalations.
• Participate in gathering requirements and managing service delivery.
• Handle service recovery and out-of-scope requests as needed.

Candidate & Offer Management

• Partner with recruitment team to source and screen candidates using structured methods.
• Manage interviews, offers, and the onboarding process, including contract administration and induction.
• Associate Management
• Oversee associate performance, welfare, and disciplinary matters.
• Respond to employment-related queries and ensure punctuality and attendance, especially on weekends.
• Execute retention activities and manage associate welfare.

  Operations Management

  • Act as the primary operational contact for service delivery, ensuring tasks are completed within scope.
  • Manage part-timer rostering, monitor service quality, and maintain an on-site presence when necessary.
  • Streamline communication between clients and associates and improve work processes.
  • Maintain accurate documentation and compliance with company and legislative policies.

  Requirements

  • At least 2 years of relevant experience
  • Proficient in Microsoft Office and willing to learn technologies
  • Skilled in service delivery, problem resolution, and service recovery
  • Good communication and strong interpersonal skills
  • Team player and self-motivated

  To Apply

  Wong Zhi Cheng