Senior Operations Executive (Healthcare)

JOBSTUDIO PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare services provider in Singapore is seeking a candidate to manage operations across clinical services in both inpatient and outpatient settings. The ideal applicant will have a degree and relevant experience in healthcare operations. Responsibilities include overseeing service delivery, collaborating with clinical leaders, and driving improvements in patient care and operational efficiency. Strong problem-solving skills and MS Office proficiency are essential for success in this role.

Qualifications

• Degree in any discipline.
• Experience in healthcare operations is preferred.
• Proficient in MS Office applications.

Responsibilities

• Oversee day-to-day operations of assigned service points.
• Partner with clinical and nursing leads for service delivery.
• Support patient-facing teams to improve service experience.
• Coordinate resource planning with stakeholders.
• Drive service recovery and resolve patient issues.
• Lead hospital improvement projects.
• Review workflows and implement operational improvements.
• Collaborate on campus redevelopment initiatives.

Skills

Healthcare operations

Teamwork

Problem solving

MS Office proficiency

Process improvement

Education

Degree in any discipline

Job description

Overview

The incumbent will be responsible for managing the operations of assigned clinical services across inpatient and outpatient settings. The role involves supporting service excellence, process improvements, and strategic initiatives in alignment with institutional goals. The candidate will collaborate closely with clinical leaders, nursing, administrative staff, and external partners to deliver high-quality, patient-centric care and operational efficiency.

Job Responsibilities

• Oversee day-to-day operations of assigned service points (e.g., wards, outpatient clinics).
• Partner with clinical and nursing leads to ensure smooth service delivery and operational problem-solving.
• Support patient-facing teams including front counter staff to enhance service experience.
• Coordinate with stakeholders to ensure adequate resource and infrastructure planning.
• Drive service recovery efforts and resolve patient or service-related issues effectively.
• Lead or support hospital improvement projects, including infrastructure and IT-related initiatives.
• Review workflows, identify gaps, and implement solutions to improve operational KPIs.
• Collaborate in the planning and execution of campus redevelopment or service transformation efforts.

Job Requirements

• Degree in any discipline
• Candidate with relevant experience in healthcare operations will be greatly considered
• Proficient in MS Office (Word, Excel, PowerPoint)
• Independent, self-motivated, and a strong team player.
• Comfortable with ambiguity and change; solution-oriented mindset.
• Passionate about improving healthcare delivery and patient experience.

We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.