Senior / Operations Executive | F&B Foodcourt

Select Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading food services company in Singapore is seeking a Senior Operations Executive to manage daily operations of a food court. The role requires strong leadership and management skills, ensuring high service standards and compliance with health regulations. Candidates should have a degree in hospitality management and prior experience in food court operations. Training will be provided for entry-level candidates.

Qualifications

• Prior experience in food court operations or F&B operations preferred.
• Strong leadership and communication skills.
• Excellent organizational and problem-solving abilities.
• Knowledge of health and safety regulations related to food handling.

Responsibilities

• Supervise and manage day-to-day operations of the food court.
• Ensure all food stalls adhere to operational standards.
• Monitor and optimize workflow to enhance customer experience.
• Address customer complaints and resolve issues promptly.
• Ensure compliance with health and safety regulations.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Education

Degree in hospitality management or related field

Job description

Senior / Operations Executive | F&B Foodcourt

Operations Executive (Foodcourt) typically oversees the daily operations of a food court, ensuring that it runs efficiently and smoothly. Responsible for managing the daily operations of a food court including drinks operations, ensuring a high standard of service, hygiene, and customer satisfaction. The role involves coordinating with stall partners, maintaining operational efficiency, and adhering to health and safety regulations.

Responsibilities

1. Daily Operations Management
   • Supervise and manage day-to-day operations of the food court.
   • Ensure all food stalls adhere to operational standards and guidelines.
   • Monitor and optimize workflow to enhance customer experience.
   • Address customer complaints and resolve issues promptly.
   • Ensure a high level of customer satisfaction by maintaining service quality.
   • Liaise with food stall operators to address their needs and concerns.
   • Ensure partners/vendors comply with contractual agreements and food court policies.
2. Customer Experience
   • Address customer queries, complaints, and feedback efficiently.
   • Ensure food quality, hygiene, and presentation meet brand standards.
   • Oversee seating management and crowd control during peak hours.
3. Hygiene and Safety
   • Oversee the cleanliness and hygiene of the food court / food stalls.
   • Ensure compliance with health and safety regulations.
   • Conduct regular inspections and audits to maintain standards.
4. Staff Management
   • Supervise and manage staff, including cleaners, dishwasher, and drink stall staff.
   • Prepare and manage duty roster.
   • Train new and existing staff.
   • Monitor staff performance and provide feedback or corrective action when needed.
5. Compliance and Reporting
   • Conduct regular audits for food hygiene and ensure compliance with all relevant regulations and standards.
   • Prepare and submit operational and sales reports to management.
   • Track daily sales, cash collections, and billing reports from vendors.
6. Inventory and Supplies
   • Manage inventory levels of cleaning and dishwashing supplies and equipment.
   • Monitor stock usage and implement cost control measures.

Qualifications & Experience

• Degree in hospitality management, business administration, or a related field.
• Prior experience in food court operations or F&B operations, preferably in a supervisory role.
• Strong leadership and communication skills.
• Excellent organizational and problem‑solving abilities.
• Knowledge of health and safety regulations related to food handling.
• Entry‑level candidates are welcome to apply; training will be provided.

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